Experience & Testimonials

The majority of our consultants have held board level positions in law firms as well as being experienced consultants.

We bring operational hands-on know-how as well as managerial and consulting experience, meaning that we consider not only the technical IT aspects of your project, but also the broader business needs and the human element – what it’s like for users.

You will find us friendly and helpful, but focused on delivery.

Winckworth Sherwood

“A DMS swap-out project is always going to be tough. Getting a project partner who has the right work ethic, technical expertise and management experience to complement the internal team’s ‘can do’ attitude was going to be essential.

David and his team (Paul and Kevin) worked extremely hard alongside the WS Team to meet the expected business delivery outcomes. David has the technical creativity, calmness and fresh thinking needed in situations when things don’t always go as planned.

We have rarely used consultants for this sort of project in the past so I am pleased to have worked with BDC and value their contribution to the project’s success.”

Christel Aguila, Head of IT and Partner, Winckworth Sherwood

Stephens Scown

“We needed to conduct an audit of the backend services and processes provided by our supplier. The supplier was un-cooperative and Kevin was met with much resistance.

Kevin’s perseverance and patience paid off and he was able to acquire the information needed for his report. In difficult circumstances, Kevin demonstrated a high degree of professionalism and commitment to achieve the desired outcome for his client. As a result of Kevin’s report we are better placed to manage the supplier.”

Dean Mostert, Director of ICT, Stephens Scown

Bush & Co Rehabilitation

“David took a pragmatic, balanced and insightful approach to assessing our companies IT and system needs.

He was approachable across all members of the team, he listened and arrived at solutions that were commercially balanced.

He has a strong knowledge of the legal sector and its technological requirements, David is honest, friendly and dependable and I would not hesitate to recommend him..”

Helen Jackson, Managing Director, Bush & Co Rehabilitation

Latimer Hinks – PMS Selection

“In August 2019, we identified that we needed a new practice management system. Having little idea of where to start, we were delighted to be introduced to David Baskerville. Being lawyers and not IT experts, we recognised that we needed someone to guide us through the different options – of which there were a fair few.

Without his involvement, it would have been overwhelming and all too easy to be distracted by systems that would have ultimately proved to be unsuitable.

After narrowing it down, David arranged for a cross section of staff to take a closer look at our chosen system, capturing detailed feedback for us to assess prior to a final commitment. He was very patient, and this step was invaluable in terms of the decision-making process.

David has also been a tremendous help in mapping out the different phases of the project – he has taken the time to understand our business and what we want from our case management system and has worked hard to make sure that we get what we need. Our ‘go-live’ date is planned for early 2022 and his guidance will be invaluable throughout this period – and most likely beyond too!

His knowledge, pragmatism and diligence have given us just what we needed – reassurance that we were making the right call on a business-critical decision. If we ever need to go through a similar process again, we wouldn’t hesitate to engage David – we simply couldn’t have done it without his expertise and input.”

Elizabeth Armstrong, Managing Director, Latimer Hinks

Longmores Solicitors

“Baskerville Drummond have been instrumental in their strategic, IT systems and learning/development support and in showing us ways of developing our IT to meet the needs of our clients large and small. Their depth of knowledge and experience has been invaluable in bringing our firm and our service providers in line with our requirements as a business. Their training, tailored to our specific needs has been second to none and opened our eyes to system features and ways of working that were not known previously. We certainly value their support highly and look forward to continuing our business relationship.”

Chris Pease, Joint Senior Partner & Head of Property, Longmores Solicitors

Capital Law – PMS Selection

“Having started my role at Capital mid-process, I had no prior experience of practice management systems. My fears relating to my lack of knowledge in this area were quickly allayed by the level of in-depth knowledge and the pragmatic approach David displayed as part of the selection process. This gave me comfort that we would select a system that could drive our business forward and meet its future growth plans.

We are looking forward to continuing our relationship with David acting in an advisory capacity, as we move closer to the go-live date. If you need high level assistance and strategic guidance on legal technology projects, then I would not hesitate to recommend him.”

Rhys Davies, IT Director, Capital Law

Gotelee Solicitors

“Nothing short of legendary. It’s an incredible achievement. Two things are notorious in an IT project of this size. They never complete on time and they always cost a minimum of 25% more than budgeted. This has been landed – and very successfully – on the very day we wrote in tablets of stone – and under budget.”

Andrew West, Managing Partner, Gotelee Solicitors

Hunt & Coombs LLP

“David has been able to provide a detailed analysis of our requirements for a new PMS and take us through the selection process. He was able to offer practical ideas, industry incite and also a knowledge of what the Firm’s requirements were.

Pleased to have worked with David and would be pleased to work with him again”

Andrew Thomson, CEO, Hunt & Coombs LLP

Wilkin Chapman

“Kevin Goosman provided sensible and pragmatic advice and support for our IT function at a critical time for the firm as they moved to a new HQ – we greatly valued his contribution”

Des Mannion, CEO, Wilkin Chapman LLP

Laura Devine Immigration – PMS Selection

“Baskerville Drummond have been extremely helpful in helping LDI choose a new practice management system provider.

Since engaging their services both David and Kevin have been a pleasure to work with – we have been impressed with how they listened to understand the challenges we faced and kept us updated on developments throughout.”

Laura Devine, Managing Partner, Laura Devine Immigration

Howes Percival

“We knew that we were embarking on one of the most critical projects for the firm in recent memory, and we had to be sure that we were properly set up for success. David’s incisive questioning and meticulous approach, coupled with a wealth of know-how and experience, resulted in recommendations that were refreshingly pragmatic, and ones we felt able to act on ourselves. There was no ‘consultancy speak’, just a very clear-sighted, well argued case for judicious change – and with those changes made, we are now ‘future fit ‘ and pushing on confidently with our transformation program.”

Stuart Maggs, IT Partner, Howes Percival

Radcliffe Chambers

“It was a real pleasure to work with David on this project. He led the project from start to finish. He understood the brief and guided us through to making the final decision. The project was delivered on time and on budget. Ultimately, we took more of a risk in appointing our MSP as they had less experience in dealing with a business such as ours. We felt confident in doing so as the brief from the outset was very clear and through David’s guidance and incisive questioning, we felt sure we could make it work and it has! I would have no hesitation in recommending David in undertaking a project such as this.”

Fiona Fitzgerald, CEO, Radcliffe Chambers

Nicholas & Co

“Having many internal projects on the go, and with a hard deadline to replace both our infrastructure and our IT support, we needed help from experts who would focus on the detail of our tender process. Many call themselves “consultants”, so we trusted the LawNet recommendation. With knowledge of the often peculiar (in both senses of the word) needs of a law firm, Baskerville Drummond have kept us on task, cut through the waffle, and didn’t do anything that was unnecessary.  We are thankful for their advice on the complicated stuff and their experience in avoiding traps. We look forward to the next project.”

Gwen Philippou, Office Manager, Nicholas & Co

Latimer Hinks

“The additional support offered by Baskerville Drummond post go-live has been invaluable in helping us get the most out of our IT investment.

Training sessions with Beccy Scobell have been most informative and helped our people engage so much more with the system.

Chris Winterburn has been excellent in assisting us tailor the system for our different departments.
Above all, they’ve all taken the time to understand our business and what we want to achieve and importantly are a pleasure to deal with.”

Elizabeth Armstrong, Managing Director, Latimer Hinks

Paris Smith

“Baskerville Drummond brought a proven methodology to the selection process, the knowledge of experience to implementation, and a trusted advisor in the form of David Baskerville throughout. We have found the guidance and support invaluable.”

Edward Power, LLP Partner, Paris Smith

MAB

“David brought a cohesion to a project with many complexities. His calm manner meant that decisions were taken in a controlled and decisive fashion and he explained why (and why not!) things needed to happen (or should not happen) in a particular way and clearly, to non-technical lawyers. His involvement took away the day to day worries of what is an integral component of any transaction. In short David turned a major area of concern for the MAB project team into a cohesive understanding for all parties.

To be able to work on MAB LLP business until 2pm on Friday and then return to your desk on Monday and to then be able to logon to your new firm’s systems and start work is a testament to all the people involved but this could not have been done without David’s expertise.

To do this for one firm would have been good but to do it for three plus the staff remaining to administer the closure of MAB LLP is very impressive”

Richard Phillips, Partner, VWV (formally Partner responsible for IT a MAB LLP)

MBM Commercial

“David and Cathy were very responsive and helpful.  After an initial call with David, they were able to provide us with a report of HR system suppliers who provide the things we as a firm are looking for together with an idea of the likely costs.  The report is a great starting point for our internal discussions.”

Leona Wake, Operations & HR Assistant, MBM Commercial LLP

Radcliffe Chambers

In David, you are getting not just a highly knowledgeable and experienced professional, but an astute, affable ally who takes time to explain things in layman’s terms and deals pragmatically with issues. He helped us successfully navigate a difficult situation by stepping back, seeing the bigger picture and being bold enough to broker a new relationship when the easier option was just to start over.

We’re an ambitious, fast-growing chambers and it’s reassuring to have David on hand to ensure we maintain the high standards we set for ourselves in relation to technology and security.”

Fiona Fitzgerald, CEO, Radcliffe Chambers

Streathers Solicitors

“Kevin and the Baskerville Drummond team were very helpful in our selection process for a new practice management system provider.

As we had no in-house legal software expertise, we had found it difficult to assess the relative merits of the different options on the market.

Choosing the wrong provider would be a very expensive mistake and Kevin’s guidance and knowledge of the market, and the thorough fact-finding process he undertook, enabled us to select our new system with confidence.”

James Danaher, Senior Partner, Streathers Solicitors

Buckles Solicitors

“Although we had done a huge amount of research and due diligence in the run up to the selection project, we still hadn’t ever done a project of this scale before.

We were confident but thought it made sense to seek some extra reassurance and confirmation that we were on the right lines; to maybe challenge some of our assumptions and help us clarify our thinking; and to just wrap around us a comfort blanket of experience, knowledge, insight, objectivity and encouragement.”

Mel Smith, Chief Information Officer, Buckles

Latimer Hinks – PMS Implementation

Latimer Hinks – PMS Implementation

Project type: PMS ImplementationWe were initially approached by Latimer Hinks in August 2019 to support the team with the selection of a new PMS. Following this initial engagement, we were also retained to support the implementation of Liberate and subsequently to...

Radcliffe Chambers – MSP Selection

Radcliffe Chambers – MSP Selection

Project type: MSP Selection We have been proud to work with Radcliffe Chambers on several projects and have acted as a retained advisor for a couple of years. During this time we had worked with the incumbent MSP to improve service and implement expected good practice...

Actons Solictors – IT Review & MSP Selection

Actons Solictors – IT Review & MSP Selection

Project type: IT ReviewWe were approached by Chris Murratt, CEO at Actons, to undertake an IT review for Actons after Chris had seen the report and presentation of our findings following our survey of all LawNet member firms IT estate. In particular Chris wanted to...

Joelson – DMS Selection

Joelson – DMS Selection

Project type: DMS SelectionJoelson had been using the Lawman solution as its primary Document Management System (DMS) for some time but had decided that the system was no longer fit for purpose given the growth of the firm and the increasing sophistication of other...

Latimer Hinks – PMS Implementation

Latimer Hinks – PMS Selection Governance

Project type: PMS SelectionLatimer Hinks was keen to run the project themselves, using Baskerville Drummond to provide governance around the selection criteria and process, and also to undertake the final project scoping and negotiations. Introduction The Latimer...

Streathers Solicitors – PMS Selection

Streathers Solicitors – PMS Selection

Project type: PMS SelectionStreathers had looked at a number of practice management systems but lacked the internal knowledge and time to move the project forward. Introduction Streathers consists of two separate businesses - Streathers Solicitors LLP (Streathers...

Buckles – PMS Selection

Buckles – PMS Selection

Project type: PMS SelectionBuckles were looking at a PMS to replace its long-standing SOS solution. With an ambitious growth target – to double in size by 2025 – and a multi-currency requirement, the firm was ready to move on from its extensive market investigation to...

Endeavour Partnership – Supplier Relationship Management

Endeavour Partnership – Supplier Relationship Management

Project type: Supplier Relationship ConsultancyEndeavour was just over halfway through a 3-year contract with its managed service provider (MSP) but the firm did not feel it was receiving an ideal level of service and support, particularly in respect of on-site...

Howes Percival – “Project Fit” Assessment

Howes Percival – “Project Fit” Assessment

Project type: IT Readiness ReviewFollowing a sustained period of growth and a doubling of the partnership, Howes Percival committed to a significant program of IT expansion and transformation. This would see the replacement of the incumbent Envision PMS and the...

Bott Van Kesteren – Start-up Support

Bott Van Kesteren – Start-up Support

Project type: Start-up SupportWhen former Linklaters partners Michael Bott and Mirthe van Kesteren started the IT and systems planning for their new start‐up – Bott Van Kesteren Partners – they were very clear on one thing: their IT platform had to have the same (or...

LawNet – Excel Training

LawNet – Excel Training

Project type: Excel TrainingLike many of us who use Microsoft Office every day of our working life the LawNet team used the products to undertake tasks they knew it could in the way they knew. The team had a wide range of skills and individuals had different levels of...

Laura Devine Immigration – PMS Selection

Laura Devine Immigration – PMS Selection

Project type: PMS SelectionBoutique firm Laura Devine Immigration (LDI) engaged Baskerville Drummond initially to run its PMS selection process to give the firm absolute confidence in their final decision, needing certainty in terms of both functional alignment and...

Capital Law – PMS Selection

Capital Law – PMS Selection

Project type: PMS SelectionAs part of an on-going IT renewal program and its Envision PMS going ‘end of life’, Capital Law looked towards a new ‘best of breed’ approach. Having already deployed iManage as a dedicated DMS, it engaged Baskerville Drummond to advise on...

Gotelee Solicitors – IT Review and Strategy Execution

Gotelee Solicitors – IT Review and Strategy Execution

Project type: IT Review, Strategy development; PMS Selection, MSP Selection; lockdown go-liveGotelee Solicitors needed to make significant changes to the IT systems it used with Infrastructure and PMS issues causing operational difficulties. The project began in...

Radcliffe Chambers – MSP Selection

Radcliffe Chambers – Cyber Audit & IT review

Project type: Cyber Audit & IT reviewWith the chambers having doubled in size in five years and keen to keep operations tight and professional, we were invited in initially to review and advise on security and encryption measures. But it soon became clear that...

Attwaters Jameson Hill – PMS Selection

Attwaters Jameson Hill – PMS Selection

Project type: PMS SelectionAssisting the firm’s management to understand their requirements and to make an informed selection. Attwaters Jameson Hill (Attwaters) was using the Peppermint PMS solution as its main PMS alongside Ochresoft Intelliworks and Eclipse...

Lanyon Bowdler – BI Reporting

Lanyon Bowdler – BI Reporting

Project type: BI Reporting ReviewA review of the firm’s current Business Information reporting capability and any need for a new solution Lanyon Bowdler requested a review of their Business Information (BI) reporting. The review covered the following areas:-   A...

Attwaters Jameson Hill – PMS Selection

Attwaters Jameson Hill – IT Strategic Review

Project type: IT ReviewA full IT strategic review as a precursor to future IT projects. Atwater's required an IT review to better understand its current position and as a precursor to future IT projects. Baskerville Drummond were appointed to undertake a detailed...

LawNet – Excel Training

LawNet – Preferred Supplier

Project type: SupportBaskerville Drummond working in partnership with LawNet Baskerville Drummond are proud to have been selected as LawNet’s preferred IT Consultants and look forward to working with LawNet member firms. Over the years we have worked with several...

Paris Smith – PMS Selection

Paris Smith – PMS Selection

Project type: PMS SelectionA Practice Management System lasts for 10-15 years. It’s the one system that can change a law firm. PMS selection has no room for error.  The Challenge Paris Smith is facing the unenviable task of changing its practice management system...

Quality Solicitors Parkinson Wright – PMS Selection

Quality Solicitors Parkinson Wright – PMS Selection

Project type: PMS SelectionAssisting the firm’s management to understand their requirements and the PMS market and to make an informed selection.​ Client Challenge QualitySolicitors Parkinson Wright (QSPW) was using Advanced Legal Enterprise (LE) as its PMS. The LE...

Winckworth Sherwood – DMS Selection & Implementation

Winckworth Sherwood – DMS Selection & Implementation

Project type: DMS Selection & ImplementationDuring 2015, Winckworth Sherwood (WS) undertook an IT review which identified that while providing sleek integration and automation between various systems, the existing SharePoint Document Management System (DMS) was no...

Hunt and Coombs – PMS Selection

Hunt and Coombs – PMS Selection

Project type: PMS SelectionHunt & Coombs were using Envision, a product which had been made “end of life” by Thomson Reuters. Whilst the firm had good IT leadership it needed support to determine which solution to replace Envision.Hunt & Coombs are a leading...

Stephens Scown – IT Service Review

Stephens Scown – IT Service Review

Project type: IT Service ReviewFollowing a recent change of IT suppliers Stephens Scown had suffered from several system outages. We were engaged to undertake a detailed review of Stephens Scown’s IT Service Hosting provision in order to:- gain full understanding of...

Taylor & Emmet – IT Review

Taylor & Emmet – IT Review

Project type: IT ReviewA full IT review leading to the development of an IT strategy. Baskerville Drummond were retained by Taylor & Emmet undertake a full ‘root and branch’ review of their IT that would lead to an IT strategy. The review covered the following...

Veale Wasbrough Vizards – Merger Support

Veale Wasbrough Vizards – Merger Support

Project type: MergerMerger Support for Veale Wasbrough VizardsEnabling the integration of another firm’s IT into VWV Veale Wasbrough Vizards was to merge with a smaller, £1M turn-over firm based in London. The project had the following challenges: The timescales for...

Anthony Collins – PMS Mentoring

Anthony Collins – PMS Mentoring

Project type: PMS MentoringBaskerville Drummond were engaged by leading Birmingham firm Anthony Collins to provide mentoring and support to their PMS replacement project group. Initially we were engaged to provide mentoring and support for the PMS project team. This...

Ellisons Solicitors – PMS Selection

Ellisons Solicitors – PMS Selection

Project type: PMS SelectionBaskerville Drummond were engaged by leading East Anglian firm Ellison’s Solicitors to advise on their PMS replacement project. We were bought in mid way through the project to add industry insight and guidance to the steering group. We...

Standley & Co – IT Review & PMS Selection

Standley & Co – IT Review & PMS Selection

Project type: IT Review & PMS SelectionWe were engaged by Standley & Co to undertake a strategic IT review and develop a long-term plan to replace their PMS system. Baskerville Drummond were engaged by Stanley & Co to support the firm in preparing for a...

Wilkin Chapman LLP – Office Move Project

Wilkin Chapman LLP – Office Move Project

Project type: Office MoveWe were retained in October 2016 by Wilkin Chapman LLP, a large law firm based in Lincolnshire and East Yorkshire, to provide advice and support for a major office move. The move included the relocation of the firm’s data centre that supported...

Taylor & Emmet – IT Review

Taylor & Emmet – Telephone System Selection

Project type: Telephone SelectionRequirements analysis and supplier engagement to select a new telephone system. Baskerville Drummond were retained by Taylor & Emmet to consider the need for a new telephone system. The scope of the project was as follows:- To...

Geoffrey Leaver – Trusted Advisor

Geoffrey Leaver – Trusted Advisor

Project type: Trusted AdvisorGeoffrey Leaver required senior-level IT support following the resignation of their incumbent IT manager.Introduction The firm had several areas where they required strategic assistance: Reviewing current IT support contract arrangements....

Debenhams Ottaway – Virtual IT Director

Debenhams Ottaway – Virtual IT Director

Project type: Virtual IT DirectorBaskerville Drummond were engaged by Debenhams Ottaway as their trusted IT consultant. During this time, we have undertaken several major IT initiatives including: Undertaking a IT Health Check Review Undertaking a IT Budget Review...

Matthew Arnold & Baldwin – 3-Way De-Merger

Matthew Arnold & Baldwin – 3-Way De-Merger

Project type: 3-Way De-MergerWe were engaged by Matthew Arnold & Baldwin to lead on the IT aspects on the close down of the business and the subsequent mergers with Dentons, VWV and Hill Dickinson The business separation occurring along logical legal service lines...

Virtual IT Director for RightChoice Conveyancing

Virtual IT Director for RightChoice Conveyancing

Project type: IT Review & Trusted AdvisorBaskerville Drummond have been retained as Right Choice-Conveyancing’s Virtual IT Director since July 2015.During this time, we have undertaken a full IT review and implemented the recommendations as well as offering...

Piper Smith Watton – IT Review

Piper Smith Watton – IT Review

Project type: IT ReviewBaskerville Drummond were engaged by Piper Smith Watton to undertake an IT review, to address some operational issues and define the IT strategy. Baskerville Drummond were engaged by Piper Smith Watton to undertake an IT review, to address some...

British Pipeline Agency – IT Review

British Pipeline Agency – IT Review

Project type: IT ReviewBaskerville Drummond were engaged by British Pipeline Agency (BPA) to undertake a independent review of their IT function. Baskerville Drummond were engaged by British Pipeline Agency (BPA) to undertake a independent review of their IT...

Kirwans Solicitors & SGI Legal – Interim Head of IT & De-Merger

Kirwans Solicitors & SGI Legal – Interim Head of IT & De-Merger

Project type: Virtual IT Director & De-mergerInitially engaged by Kirwans Solicitors a leading Liverpool Law firm to provide interim Head of IT services the project soon expanded to support the business in a complex De-Merger.Responsibilities included :- All...

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