Experience & Testimonials

“David and Cathy were very responsive and helpful.  After an initial call with David, they were able to provide us with a report of HR system suppliers who provide the things we as a firm are looking for together with an idea of the likely costs.  The report is a great starting point for our internal discussions.”

Leona Wake, Operations & HR Assistant, MBM Commercial LLP

“Baskerville Drummond brought a proven methodology to the selection process, the knowledge of experience to implementation, and a trusted advisor in the form of David Baskerville throughout. We have found the guidance and support invaluable.”

Edward Power, LLP Partner, Paris Smith

“The additional support offered by Baskerville Drummond post go-live has been invaluable in helping us get the most out of our IT investment.

Training sessions with Beccy Scobell have been most informative and helped our people engage so much more with the system.

Chris Winterburn has been excellent in assisting us tailor the system for our different departments.
Above all, they’ve all taken the time to understand our business and what we want to achieve and importantly are a pleasure to deal with.”

Elizabeth Armstrong, Managing Director, Latimer Hinks

“Kevin Goosman provided sensible and pragmatic advice and support for our IT function at a critical time for the firm as they moved to a new HQ – we greatly valued his contribution”

Des Mannion, CEO, Wilkin Chapman LLP

“Even though we were confident in our research and due diligence exercise leading up to changing our mission critical CMS and PMS systems, this project was not every day territory in terms of its scale. While our confidence was high in our internal team, we recognised the value of seeking external assurance to validate our approach, challenge our presumptions, and keep both us and our supplier on track. The Baskerville Drummond team didn’t just provide us with the comfort of extensive experience and objective insight; they significantly enhanced our project management capabilities. Their relationship management with our system supplier, combined with their external perspective, not only lent credibility but also brought a persuasive weight to our discussions, ensuring our project’s success. Their involvement was key to the successful delivery of our new CMS and PMS systems.”

Sean Stuttaford, Chief Operating Officer, Thompson Smith & Puxon

“Beccy provided BCL with focused and carefully thought through training on our key platforms. We are delighted with the service we received, particularly the session recordings that will be used for those BCL people unable to attend the original training and new joiners who will be given access to the sessions and the great training materials.”

Jonathan Fenster, Practice Director, BCL Solicitors LLP

“We identified that we had quite a skills gap in the level of excel knowledge across the team and many of those deemed competent at excel had learned many ‘work arounds’ to make things work. Beccy was able to devise a plan which went through the basics of excel whilst touching on the more detailed functionality. Everybody in the team was able to upskill their knowledge and understanding of excel. Beccy’s teaching style was very inclusive, taking you through every step of the process. We wouldn’t hesitate to recommend Beccy for any software learning.”

George Coombes, Member Services Manager, LawNet

“Baskerville Drummond have been instrumental in their strategic, IT systems and learning/development support and in showing us ways of developing our IT to meet the needs of our clients large and small. Their depth of knowledge and experience has been invaluable in bringing our firm and our service providers in line with our requirements as a business. Their training, tailored to our specific needs has been second to none and opened our eyes to system features and ways of working that were not known previously. We certainly value their support highly and look forward to continuing our business relationship.”

Chris Pease, Joint Senior Partner & Head of Property, Longmores Solicitors

“David’s expertise and knowledge of the legal IT market is second to none. He helped guide our project team through a challenging process resulting in a very positive conclusion. I would highly recommend him and Baskerville Drummond.”

Neil Keay, Director of IT & Facilities, Davidson Chalmers Stewart LLP

“Kevin and the Baskerville Drummond team were very helpful in our selection process for a new practice management system provider.

As we had no in-house legal software expertise, we had found it difficult to assess the relative merits of the different options on the market.

Choosing the wrong provider would be a very expensive mistake and Kevin’s guidance and knowledge of the market, and the thorough fact-finding process he undertook, enabled us to select our new system with confidence.”

James Danaher, Senior Partner, Streathers Solicitors

“HCR Legal LLP engaged Baskerville Drummond to support the Wright Hassall merger during a period of significant business and technical change. Having worked closely with Wright Hassall prior to the merger, Baskerville Drummond brought valuable insight and continuity, alongside strong technical expertise, effective leadership and clear strategic direction aligned to the needs of the business.

Throughout the engagement, we felt fully informed, and the team consistently delivered on their commitments efficiently and in a timely manner.

They were highly responsive and worked closely with us to manage the migration and integration activity in a controlled, structured and effective way. Their flexible and agile approach added real value in a complex and fastmoving environment.

Working with David and Martin was a pleasure; both were highly capable, supportive and made a meaningful contribution to the overall success of the merger.

Tara Bamford
IT Director, HCR Legal LLP

“The purchase of a new PMS is a significant investment for any firm. It is essential to get it right. This meant drilling down into what our teams wanted and needed to support our legal work and operations across the firm. A robust selection process also put us on the front foot for winning hearts and minds for full adoption.  Baskerville Drummond worked tirelessly with our leadership team and across the firm to support us in selecting the best solution for our firm. Their support didn’t end there. They worked with us closely in the lead up to Go Live as well as providing ongoing support for additional bespoke development. Ever professional, they were practical, pragmatic and everyone we came across from Baskerville Drummond was easy to work with. The project was not without it’s challenges and Baskerville Drummond’s support was invaluable.”

Nadia Biles Davies​​​​, Chief Operating Officer, Sharpe Pritchard LLP

“Baskerville Drummond are able to take complex areas and distil them down into simple terms, identify issues, weaknesses and gaps, and offer options to ensure a positive and sound way forward.”

Chambers and Partners

“In August 2019, we identified that we needed a new practice management system. Having little idea of where to start, we were delighted to be introduced to David Baskerville. Being lawyers and not IT experts, we recognised that we needed someone to guide us through the different options – of which there were a fair few.

Without his involvement, it would have been overwhelming and all too easy to be distracted by systems that would have ultimately proved to be unsuitable.

After narrowing it down, David arranged for a cross section of staff to take a closer look at our chosen system, capturing detailed feedback for us to assess prior to a final commitment. He was very patient, and this step was invaluable in terms of the decision-making process.

David has also been a tremendous help in mapping out the different phases of the project – he has taken the time to understand our business and what we want from our case management system and has worked hard to make sure that we get what we need. Our ‘go-live’ date is planned for early 2022 and his guidance will be invaluable throughout this period – and most likely beyond too!

His knowledge, pragmatism and diligence have given us just what we needed – reassurance that we were making the right call on a business-critical decision. If we ever need to go through a similar process again, we wouldn’t hesitate to engage David – we simply couldn’t have done it without his expertise and input.”

Elizabeth Armstrong, Managing Director, Latimer Hinks

“David has been able to provide a detailed analysis of our requirements for a new PMS and take us through the selection process. He was able to offer practical ideas, industry incite and also a knowledge of what the Firm’s requirements were.

Pleased to have worked with David and would be pleased to work with him again”

Andrew Thomson, CEO, Hunt & Coombs LLP