Experience & Testimonials

“The input and sound advice from David and the team at Baskerville Drummond has been invaluable. The initial review was extremely thorough and provided us with a solid base on which to build our future IT strategy. The first and by far biggest project was the identification and selection of an MSP. David agreed with our view on having an in-house IT team that, in once a move the cloud had been successfully implemented, would focus on improving our technology platforms and work to deliver value to the business and our clients. David has done a brilliant job of guiding us through the project and we’re looking forward to that progressing and the real benefits that will bring to our business. His experience of the legal and MSP markets has been invaluable.”

Matt Coleman, Director & Chief Operations Officer, Actons Solicitors

“A DMS swap-out project is always going to be tough. Getting a project partner who has the right work ethic, technical expertise and management experience to complement the internal team’s ‘can do’ attitude was going to be essential.

David and his team (Paul and Kevin) worked extremely hard alongside the WS Team to meet the expected business delivery outcomes. David has the technical creativity, calmness and fresh thinking needed in situations when things don’t always go as planned.

We have rarely used consultants for this sort of project in the past so I am pleased to have worked with BDC and value their contribution to the project’s success.”

Christel Aguila, Head of IT and Partner, Winckworth Sherwood

“David brought a cohesion to a project with many complexities. His calm manner meant that decisions were taken in a controlled and decisive fashion and he explained why (and why not!) things needed to happen (or should not happen) in a particular way and clearly, to non-technical lawyers. His involvement took away the day to day worries of what is an integral component of any transaction. In short David turned a major area of concern for the MAB project team into a cohesive understanding for all parties.

To be able to work on MAB LLP business until 2pm on Friday and then return to your desk on Monday and to then be able to logon to your new firm’s systems and start work is a testament to all the people involved but this could not have been done without David’s expertise.

To do this for one firm would have been good but to do it for three plus the staff remaining to administer the closure of MAB LLP is very impressive”

Richard Phillips, Partner, VWV (formally Partner responsible for IT a MAB LLP)

“David and Cathy were very responsive and helpful.  After an initial call with David, they were able to provide us with a report of HR system suppliers who provide the things we as a firm are looking for together with an idea of the likely costs.  The report is a great starting point for our internal discussions.”

Leona Wake, Operations & HR Assistant, MBM Commercial LLP

“David’s expertise and knowledge of the legal IT market is second to none. He helped guide our project team through a challenging process resulting in a very positive conclusion. I would highly recommend him and Baskerville Drummond.”

Neil Keay, Director of IT & Facilities, Davidson Chalmers Stewart LLP

“We identified that we had quite a skills gap in the level of excel knowledge across the team and many of those deemed competent at excel had learned many ‘work arounds’ to make things work. Beccy was able to devise a plan which went through the basics of excel whilst touching on the more detailed functionality. Everybody in the team was able to upskill their knowledge and understanding of excel. Beccy’s teaching style was very inclusive, taking you through every step of the process. We wouldn’t hesitate to recommend Beccy for any software learning.”

George Coombes, Member Services Manager, LawNet

“The use of Baskerville Drummond in our selection of a new PMS solution provided a solid structure to the process. Their knowledge of the marketplace immediately allowed us to short-cut the process by reducing the number of systems we could realistically consider. The thoroughness of the approach during the Request for Tender and Deep Dive phases meant that the Project Team had complete confidence in the final choice.”

Bruce Hayward, IT Manager, Quality Solicitors Parkinson Wright

“We needed to conduct an audit of the backend services and processes provided by our supplier. The supplier was un-cooperative and Kevin was met with much resistance.

Kevin’s perseverance and patience paid off and he was able to acquire the information needed for his report. In difficult circumstances, Kevin demonstrated a high degree of professionalism and commitment to achieve the desired outcome for his client. As a result of Kevin’s report we are better placed to manage the supplier.”

Dean Mostert, Director of ICT, Stephens Scown

“Baskerville Drummond has given us clear and pragmatic advice and support from the initial engagement, which give us a high-level review of our IT and in particular the recommendations on how to deal with our challenges with document management, through to the support given which has enabled us to choose the right DMS solution to go with.

David has been very supportive of the management team throughout the process and has dealt with the various vendors extremely professionally.”

Matthew Overton, Partner – Corporate / Commercial, Joelson 

“David has been able to provide a detailed analysis of our requirements for a new PMS and take us through the selection process. He was able to offer practical ideas, industry incite and also a knowledge of what the Firm’s requirements were.

Pleased to have worked with David and would be pleased to work with him again”

Andrew Thomson, CEO, Hunt & Coombs LLP

“In August 2019, we identified that we needed a new practice management system. Having little idea of where to start, we were delighted to be introduced to David Baskerville. Being lawyers and not IT experts, we recognised that we needed someone to guide us through the different options – of which there were a fair few.

Without his involvement, it would have been overwhelming and all too easy to be distracted by systems that would have ultimately proved to be unsuitable.

After narrowing it down, David arranged for a cross section of staff to take a closer look at our chosen system, capturing detailed feedback for us to assess prior to a final commitment. He was very patient, and this step was invaluable in terms of the decision-making process.

David has also been a tremendous help in mapping out the different phases of the project – he has taken the time to understand our business and what we want from our case management system and has worked hard to make sure that we get what we need. Our ‘go-live’ date is planned for early 2022 and his guidance will be invaluable throughout this period – and most likely beyond too!

His knowledge, pragmatism and diligence have given us just what we needed – reassurance that we were making the right call on a business-critical decision. If we ever need to go through a similar process again, we wouldn’t hesitate to engage David – we simply couldn’t have done it without his expertise and input.”

Elizabeth Armstrong, Managing Director, Latimer Hinks

“Cathy Kirby is a human unicorn. She and her team at Baskerville Drummond can take the most cutting edge technology available but explain it in human terms. They might be the experts in legal software but they match this with empathy coupled with commercial acumen”.

Paul Sams, Managing Partner, Dutton Gregory

“Clear, concise and complete advice pitched at the right level for non-IT technical partners and staff, instilling confidence in their service offering.

Fast response times. A great business partnering experience.”

Wendy Edwards, Finance Director and Associate, Attwaters Jameson Hill

“David Baskerville is one of the only genuinely independent technology specialists that offer a true end to end advisory consulting service and actually gets things done.

From rigorous supplier selection, through to detailed contract negotiations, successful implementation and ongoing strategic advice, David and his team have delivered every time”

Paul Khan, CEO, Debenhams Ottaway Solicitors