Switalskis Solicitors – PMS Selection Support

David Baskerville and Matthew Riches conducted a series of information gathering sessions with staff members from across the fee earning teams as well as other stakeholders including the IT and Finance teams. These discussions allowed Baskerville Drummond to gain an in-depth understanding of how each team used the system, the pain points and wish list items, as well as giving Directors and their colleagues the opportunity to talk about what they liked about the existing system and would want to see retained within any future product.

Baskerville Drummond’s approach – engaging with a broad range of staff and giving them a confidential environment to talk about their usage of the system and their views on it – empowered consultees to express frankly their opinions and any concerns around the whole range of IT services and setup within the business.

Baskerville Drummond produced an in-depth report for Nigel Stott, Chief Technology Officer, detailing the recurrent issues and themes which had been raised and providing Switalskis a set of recommendations for successful progression of the project, not simply from a technical perspective but also discussing any cultural and organisational issues which would need addressing to help the project move forward successfully.

As a result of Baskerville Drummond’s involvement and their in-depth analysis Switalskis decided that, rather than engage on a full system replacement project with the inherent disruption and cost, the firm would see a better outcomes by refocusing their efforts on improving the existing system through enhanced document management functionality and by redirecting their IT development team to case and workflow across all departments, large and small.

An additional benefit was that, as a result of the positive feedback received on their efforts, the IT Team were reinvigorated to deliver changes and improvements in working practices for the whole firm.