Our mission: To de-mystify law firm IT and be the trusted and independent technology advisor to UK-based law firms

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Our Experience
About Us
Our Articles
Contact Us

REVIEW

SELECT

IMPLEMENT

Support

About Us

Founded in October 2011 by David Baskerville, initially undertaking sub-contractor or interim project roles before changing tack to more traditional consultancy.

With a true passion for technology, we bring a wealth of experience and energy to your projects. Our clients see us as a ‘safe pair of hands’ tackling IT challenges head on so that they are resolved with the minimum of fuss.

Our aim is that most of your IT should be invisible, working well in the background as a platform so that you can focus on the really exciting stuff, the type of technology that will make you stand out from your competitors and allow you to provide differentiating levels of client service.

At the same time, we work hard to ensure that everybody involved feels included and confident, creating an atmosphere of positive collaboration. We recognise that all firms and individuals are unique and have a different appetite for technology and change.

Let us help you cut through the challenges and find your passion for technology.

 

Technology strategists, problem solvers and ‘doers’

Since our inception we have undertaken….

REVIEW

Review Engagements

SELECT

Procurement or Selection Engagements

IMPLEMENT

System or Strategy Implementation Engagements

IMPLEMENT

Implementation Training Engagements

TRUST

Advisory Engagements

TRUST

Retained Advisory Engagements

TRUST

Retained Training Engagements

TRUST

Retained Maintenance Engagements

REVIEW

We carry out detailed reviews that deliver an independent assessment of your current IT service and provide options to support your short and long-term business goals.

We can provide a full IT strategic review or focused reviews on particular aspects

SELECT

We are experienced in supporting firms in the definition of requirements and the identification and procurement of the best solution. Be that Software, an out-sourced service or enhancement of internal skills.

We are equally as versed at negotiating improvements with an existing solution.

IMPLEMENT

From our perspective, the most successful projects are those that we help to deliver, ensuring that you can maximise on our knowledge of your firm and the time spent in reviewing the requirements and selecting the right solutions

Depending on the size of your internal team and their capabilities, we can provide high level support or a more hands on service.

SUPPORT

We are proud of the fact that many of our client engagements far outlast the initial project, and we are often retained to provide longer term strategic support.

We are able to provide experience from our years working in Legal Practice and further years working as consultants with many firms and suppliers.

TRAINING

We support our clients with using their IT systems effectively by training their staff on the software and processes they need to use in their day-to-day roles. This could be implementation training on a new product, or some upskill training on existing ones. We also offer support to new starters with our bespoke new starter induction programmes.

Training is an essential part of firms understanding their IT.

Our Experience

The majority of our consultants have held board level positions in law firms as well as being experienced consultants.

We bring operational hands-on know-how as well as managerial and consulting experience, meaning that we consider not only the technical IT aspects of your project, but also the broader business needs and the human element – what it’s like for users.

You will find us friendly and helpful, but focused on delivery.

Latimer Hinks – PMS Implementation

Latimer Hinks – PMS Implementation

Project type: PMS ImplementationWe were initially approached by Latimer Hinks in August 2019 to support the team with the selection of a new PMS. Following this initial engagement, we were also retained to support the implementation of Liberate and subsequently to...

Radcliffe Chambers – MSP Selection

Radcliffe Chambers – MSP Selection

Project type: MSP Selection We have been proud to work with Radcliffe Chambers on several projects and have acted as a retained advisor for a couple of years. During this time we had worked with the incumbent MSP to improve service and implement expected good practice...

Actons Solictors – IT Review & MSP Selection

Actons Solictors – IT Review & MSP Selection

Project type: IT ReviewWe were approached by Chris Murratt, CEO at Actons, to undertake an IT review for Actons after Chris had seen the report and presentation of our findings following our survey of all LawNet member firms IT estate. In particular Chris wanted to...

Joelson – DMS Selection

Joelson – DMS Selection

Project type: DMS SelectionJoelson had been using the Lawman solution as its primary Document Management System (DMS) for some time but had decided that the system was no longer fit for purpose given the growth of the firm and the increasing sophistication of other...

Latimer Hinks – PMS Implementation

Latimer Hinks – PMS Selection Governance

Project type: PMS SelectionLatimer Hinks was keen to run the project themselves, using Baskerville Drummond to provide governance around the selection criteria and process, and also to undertake the final project scoping and negotiations. Introduction The Latimer...

Streathers Solicitors – PMS Selection

Streathers Solicitors – PMS Selection

Project type: PMS SelectionStreathers had looked at a number of practice management systems but lacked the internal knowledge and time to move the project forward. Introduction Streathers consists of two separate businesses - Streathers Solicitors LLP (Streathers...

Buckles – PMS Selection

Buckles – PMS Selection

Project type: PMS SelectionBuckles were looking at a PMS to replace its long-standing SOS solution. With an ambitious growth target – to double in size by 2025 – and a multi-currency requirement, the firm was ready to move on from its extensive market investigation to...

Endeavour Partnership – Supplier Relationship Management

Endeavour Partnership – Supplier Relationship Management

Project type: Supplier Relationship ConsultancyEndeavour was just over halfway through a 3-year contract with its managed service provider (MSP) but the firm did not feel it was receiving an ideal level of service and support, particularly in respect of on-site...

Howes Percival – “Project Fit” Assessment

Howes Percival – “Project Fit” Assessment

Project type: IT Readiness ReviewFollowing a sustained period of growth and a doubling of the partnership, Howes Percival committed to a significant program of IT expansion and transformation. This would see the replacement of the incumbent Envision PMS and the...

Bott Van Kesteren – Start-up Support

Bott Van Kesteren – Start-up Support

Project type: Start-up SupportWhen former Linklaters partners Michael Bott and Mirthe van Kesteren started the IT and systems planning for their new start‐up – Bott Van Kesteren Partners – they were very clear on one thing: their IT platform had to have the same (or...

LawNet – Excel Training

LawNet – Excel Training

Project type: Excel TrainingLike many of us who use Microsoft Office every day of our working life the LawNet team used the products to undertake tasks they knew it could in the way they knew. The team had a wide range of skills and individuals had different levels of...

Laura Devine Immigration – PMS Selection

Laura Devine Immigration – PMS Selection

Project type: PMS SelectionBoutique firm Laura Devine Immigration (LDI) engaged Baskerville Drummond initially to run its PMS selection process to give the firm absolute confidence in their final decision, needing certainty in terms of both functional alignment and...

“The additional support offered by Baskerville Drummond post go-live has been invaluable in helping us get the most out of our IT investment. Training sessions with Beccy Scobell have been most informative and helped our people engage so much more with the system. Chris Winterburn has been excellent in assisting us tailor the system for our different departments. Above all, they’ve all taken the time to understand our business and what we want to achieve and importantly are a pleasure to deal with.”

Elizabeth Armstrong, Managing Director, Latimer Hinks

“Baskerville Drummond has given us clear and pragmatic advice and support from the initial engagement, which give us a high-level review of our IT and in particular the recommendations on how to deal with our challenges with document management, through to the support given which has enabled us to choose the right DMS solution to go with. David has been very supportive of the management team throughout the process and has dealt with the various vendors extremely professionally.”

Matthew Overton, Partner – Corporate / Commercial, Joelson

"It was a real pleasure to work with David on this project. He led the project from start to finish. He understood the brief and guided us through to making the final decision. The project was delivered on time and on budget. Ultimately, we took more of a risk in appointing our MSP as they had less experience in dealing with a business such as ours. We felt confident in doing so as the brief from the outset was very clear and through David’s guidance and incisive questioning, we felt sure we could make it work and it has! I would have no hesitation in recommending David in undertaking a project such as this."

Fiona Fitzgerald, CEO, Radcliffe Chambers

"Having many internal projects on the go, and with a hard deadline to replace both our infrastructure and our IT support, we needed help from experts who would focus on the detail of our tender process. Many call themselves “consultants”, so we trusted the LawNet recommendation. With knowledge of the often peculiar (in both senses of the word) needs of a law firm, Baskerville Drummond have kept us on task, cut through the waffle, and didn’t do anything that was unnecessary. We are thankful for their advice on the complicated stuff and their experience in avoiding traps. We look forward to the next project."

Gwen Philippou, Office Manager, Nicholas & Co

"Our gratitude to David from Baskerville Drummond for his expertise in reviewing our IT policies at Chattertons. His attention to detail was evident throughout the process. David's thorough analysis has provided us with a comprehensive report that offers valuable insights and actionable recommendations."

Harry Ludlow – ICT Manager, Chattertons Legal Services

“Nothing short of legendary. It’s an incredible achievement. Two things are notorious in an IT project of this size. They never complete on time and they always cost a minimum of 25% more than budgeted. This has been landed – and very successfully – on the very day we wrote in tablets of stone – and under budget.”

Andrew West – Managing Partner, Gotelee Solicitors

“In David, you are getting not just a highly knowledgeable and experienced professional, but an astute, affable ally who takes time to explain things in layman’s terms and deals pragmatically with issues. He helped us successfully navigate a difficult situation by stepping back, seeing the bigger picture and being bold enough to broker a new relationship when the easier option was just to start over.

Fiona Fitzgerald, CEO, Radcliffe Chambers

“Although we had done a huge amount of research and due diligence in the run up to the selection project, we still hadn’t ever done a project of this scale before. We were confident but thought it made sense to seek some extra reassurance and confirmation that we were on the right lines; to maybe challenge some of our assumptions and help us clarify our thinking; and to just wrap around us a comfort blanket of experience, knowledge, insight, objectivity and encouragement.”

Mel Smith, Chief Information Officer, Buckles Solicitors LLP.

 

"Baskerville Drummond was retained by Lanyon Bowdler to review the firm’s need for a new Business Information (BI) reporting solution. As a result of this initial investigation we now have a better understanding of our requirements and the options available to us. We also have more clarity regarding where the timing of this project should sit in relation to other initiatives within the firm."

Robin Thain IT Manager, Lanyon Bowdler Solicitors

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Our Credentials

In 2018 we were extremely honoured to be appointed by LawNet as the preferred IT consultancy for their membership, some 60 Law Firms. We had worked for a couple of LawNet firms prior to been appointed but have now worked for several of the members including:-

Actons, Ashtons, Andrew & Co, Buckles, Gotelees, Debenhams Ottaway, Latimer Hinks, Longmores, MFG Solicitors, Nicolas & Co, Thompson Smith & Puxton and VWV.

In 2021 we were recognised by Chambers as a Band 1 consultancy in their “LawTech Guide”, this ranking was retained in both 2022 and 2023.

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