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IT Procurement in law firms

IT Procurement in law firms

On 27th June we delivered a CPD event for the Law Society of Northern Ireland. The below article is a summary of the session delivered on the day and will cover: Why is procurement so important? Why do projects fail? Types of procurement How to approach procurement...

Speech to text features in Word

Speech to text features in Word

A couple of months ago, Beccy Scobell wrote an article about my personal “quick wins” in Microsoft. There are of course many useful features across the Microsoft products, but this time I would like to focus on Word specific features, specifically speech to text.

Customer Success

Customer Success

Recently on Linked-In I did a tongue in cheek poll “Do IT suppliers who have a “Customer Success” department offer Worse or Better support & engagement to their client base”.

Webinar – Why PMS Projects go wrong | 18 July 2023

Webinar – Why PMS Projects go wrong | 18 July 2023

In this webinar the team at Baskerville Drummond will join forces with our good friends at Jayva to discuss our experiences of Practice Management System (PMS) projects and the pickles which law firms can find themselves in when undertaking such projects.

Why upskilling is important?

Why upskilling is important?

When we are sat at our desks doing our day-to-day job, we know what work needs to be done, what the outputs should be and the time by which we need to do something. We all experience pressures around areas such as accuracy, speed and client service. Knowing what we...

Guest Blog: PSTN switch off – Are you ready?

Guest Blog: PSTN switch off – Are you ready?

With the PSTN/ISDN switch off fast approaching (scheduled for 2025), many businesses are wondering how this event will change the infrastructure of their enterprise and what can be done to negate any potential disruptions to business as usual. That’s why we’ve created...

Basic cyber security questions for your IT Advisors

Basic cyber security questions for your IT Advisors

A series covering simple questions that you can ask your IT Team/Managed Service Provider (MSP) to help improve security. For many law firms, dealing with cyber prevention can be mind boggling in its complexity.  ‘Attack surfaces’, ‘threat actors’, ‘dark web’ – all...

Why does an Email address matter?

Why does an Email address matter?

“First impressions count” is an old, somewhat superficial saying which nevertheless portrays a simple yet powerful message. It is human nature to make snap decisions or form impressions of someone or something with minimal information but based on often subconscious...

Chat GPT

Chat GPT

Over the last few months, it has been impossible to avoid the explosion of “AI” news with a plethora of new developments and products being discussed on mainstream news, in the legal press, LinkedIn and networking events. Huge and exciting strides are being made in...

Webinar – Practical Advice On Cyber Risk & Solutions | 16 May 23

Webinar – Practical Advice On Cyber Risk & Solutions | 16 May 23

Save the date - Baskerville Drummond & Mitigo Webinar Practical advice on cyber risk and solutionsThe webinar will be introduced by Cathy Kirby from Baskerville Drummond, and features Kerrie Machin from Mitigo Group, who will provide guidance on: How to know if...

Should IT skills be tested when hiring?

Should IT skills be tested when hiring?

I have been asked the question “Should IT skills be tested when hiring” many times when working both “inhouse” and as a consultant, and I still have the same answer as I did 5 – 6 years ago…

Demystifying DMARC

Demystifying DMARC

With email being the primary method of communication for businesses, it is surprising how little the underlying architecture has changed, particularly with regard to security.

Supplier Management

Supplier Management

In this article David Baskerville shares his thoughts on supplier management.
It’s 3 years since David wrote an article and subsequent handout on the subject, but it’s still high in his mind. Here’s why.

Quick Wins in Microsoft

Quick Wins in Microsoft

It is very difficult to know every function in each of these products, Beccy Scobell shares her personal “quick wins” in some popular Microsoft products.

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