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Part 2 – The Benefits of Involving Users When Developing a Case Management System
Developing a case management system is a complex endeavour that requires careful planning, collaboration and consideration of various factors. One of the most crucial aspects of this process is involving the end-users who will interact with the system on a daily basis.
IT Procurement in law firms
On 27th June we delivered a CPD event for the Law Society of Northern Ireland. The below article is a summary of the session delivered on the day and will cover: Why is procurement so important? Why do projects fail? Types of procurement How to approach procurement...
Speech to text features in Word
A couple of months ago, Beccy Scobell wrote an article about my personal “quick wins” in Microsoft. There are of course many useful features across the Microsoft products, but this time I would like to focus on Word specific features, specifically speech to text.
Part 1: The Danger of Over Developing A Case Management System
In the ever-evolving landscape of technology, organisations are continually seeking to optimise their operations through innovative solutions. It is often the case firms seek to automate legal process, especially in "high volume, low value areas” by the development of...
Should your law firm company convert to an LLP?
If your firm is a Company, it may therefore be costing you a lot of money and may be time to change to a Limited Liability Partnership, (LLP).
The Dangers of Duplicate Party & Client Records in a Case Management System
The efficient management of party and client records is crucial for law firms to ensure effective case management and to gain insights into the relationships the firm has with clients and 3rd parties alike. However, the presence of duplicate records within a case...
Customer Success
Recently on Linked-In I did a tongue in cheek poll “Do IT suppliers who have a “Customer Success” department offer Worse or Better support & engagement to their client base”.
Webinar – Why PMS Projects go wrong | 18 July 2023
In this webinar the team at Baskerville Drummond will join forces with our good friends at Jayva to discuss our experiences of Practice Management System (PMS) projects and the pickles which law firms can find themselves in when undertaking such projects.
Why upskilling is important?
When we are sat at our desks doing our day-to-day job, we know what work needs to be done, what the outputs should be and the time by which we need to do something. We all experience pressures around areas such as accuracy, speed and client service. Knowing what we...
Guest Blog: PSTN switch off – Are you ready?
With the PSTN/ISDN switch off fast approaching (scheduled for 2025), many businesses are wondering how this event will change the infrastructure of their enterprise and what can be done to negate any potential disruptions to business as usual. That’s why we’ve created...
Basic cyber security questions for your IT Advisors
A series covering simple questions that you can ask your IT Team/Managed Service Provider (MSP) to help improve security. For many law firms, dealing with cyber prevention can be mind boggling in its complexity. ‘Attack surfaces’, ‘threat actors’, ‘dark web’ – all...
Why does an Email address matter?
“First impressions count” is an old, somewhat superficial saying which nevertheless portrays a simple yet powerful message. It is human nature to make snap decisions or form impressions of someone or something with minimal information but based on often subconscious...
Chat GPT
Over the last few months, it has been impossible to avoid the explosion of “AI” news with a plethora of new developments and products being discussed on mainstream news, in the legal press, LinkedIn and networking events. Huge and exciting strides are being made in...
Webinar – Practical Advice On Cyber Risk & Solutions | 16 May 23
Save the date - Baskerville Drummond & Mitigo Webinar Practical advice on cyber risk and solutionsThe webinar will be introduced by Cathy Kirby from Baskerville Drummond, and features Kerrie Machin from Mitigo Group, who will provide guidance on: How to know if...
Should IT skills be tested when hiring?
I have been asked the question “Should IT skills be tested when hiring” many times when working both “inhouse” and as a consultant, and I still have the same answer as I did 5 – 6 years ago…
What Is It Like to Transition from An Internal IT Manager to An IT Consultant
Transitioning from an internal IT manager to an IT consultant can be a significant but exciting change in career path. While both roles involve managing technology, the responsibilities and challenges are quite different.
Webinar – Effective Financial Reporting in Law Firms: How to make a difference with your Management Information | 31 March 2023
Save the date - Baskerville Drummond & Katchr Webinar Effective Financial Reporting in Law Firms: How to make a difference with your Management InformationMaking your law firm more profitable and more cash generative should be the driver for all your financial...
Demystifying DMARC
With email being the primary method of communication for businesses, it is surprising how little the underlying architecture has changed, particularly with regard to security.
Supplier Management
In this article David Baskerville shares his thoughts on supplier management.
It’s 3 years since David wrote an article and subsequent handout on the subject, but it’s still high in his mind. Here’s why.
Our firm is profitable but…
Many Managing Partners get exasperated by their firm’s inability to get away from being cash-strapped, despite seeming to make decent profits…
Quick Wins in Microsoft
It is very difficult to know every function in each of these products, Beccy Scobell shares her personal “quick wins” in some popular Microsoft products.
Mobilising your IT strategy through your people – Roundtable webinar | Mon 7 November
Register now for our latest roundtable webinar. Join us for Mobilising your IT strategy through your people on Monday 7 November 2022 between 12.30-2pm.
State of play in the Practice Management Software market
David Baskerville takes a look at the state of play in the Practice Management Software market, recently published in The Law Society's Managing for Success magazine. The Practice Management Software (PMS) market has changed substantially in the last few years with a...
The single most important factor in making law firms profitable
In my time advising and helping manage law firms, I have twice been asked the question: “What is the single most important factor in making law firms profitable”? Both times I was asked by a firm’s Managing Partner, so it was clearly important to them and equally...
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