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IT Procurement in law firms

IT Procurement in law firms

On 27th June we delivered a CPD event for the Law Society of Northern Ireland. The below article is a summary of the session delivered on the day and will cover: Why is procurement so important? Why do projects fail? Types of procurement How to approach procurement...

Customer Success

Customer Success

Recently on Linked-In I did a tongue in cheek poll “Do IT suppliers who have a “Customer Success” department offer Worse or Better support & engagement to their client base”.

Webinar – Why PMS Projects go wrong | 18 July 2023

Webinar – Why PMS Projects go wrong | 18 July 2023

In this webinar the team at Baskerville Drummond will join forces with our good friends at Jayva to discuss our experiences of Practice Management System (PMS) projects and the pickles which law firms can find themselves in when undertaking such projects.

Demystifying DMARC

Demystifying DMARC

With email being the primary method of communication for businesses, it is surprising how little the underlying architecture has changed, particularly with regard to security.

Supplier Management

Supplier Management

In this article David Baskerville shares his thoughts on supplier management.
It’s 3 years since David wrote an article and subsequent handout on the subject, but it’s still high in his mind. Here’s why.

Quick Wins in Microsoft

Quick Wins in Microsoft

It is very difficult to know every function in each of these products, Beccy Scobell shares her personal “quick wins” in some popular Microsoft products.

Practice Makes Perfect

Practice Makes Perfect

Cathy Kirby offers tips on changing Practice Management Systems in a recent feature in PI Focus from the Association of Personal Injury Lawyers (APIL) Changing your practice management software - or any part of your major business applications - is not a decision that...

Talking tech with David Baskerville

Talking tech with David Baskerville

As part of  British Wills and Probate Awards sponsor Exizent's new Judges Insight series,  David Baskerville, Director & Lead Consultant, Baskerville Drummond LLP, discusses the challenges he faces in encouraging technology adoption across legal services, how...

The risks and dangers of the private equity treadmill

The risks and dangers of the private equity treadmill

The legal IT press seems to be full of news of Supplier A purchasing Supplier B or Supplier C receiving more funding via a funding cycle. I’m not normally one for commenting on such things publicly but the other week I saw a post on LinkedIn from an employee of a company receiving another significant slug of private equity funding (PE), describing the investment as an “incredible success story”.

Client Snapshot: Endeavour Partnership

Client Snapshot: Endeavour Partnership

Endeavour was just over halfway through a 3-year contact with its managed service provider (MSP) but the firm did not feel it was receiving an ideal level of service and support, particularly in respect of on-site assistance, even before the pandemic broke.

Client Snapshot: Buckles

Client Snapshot: Buckles

Project type Practice management system selectionScope Buckles was looking at a PMS to replace its long-standing SOS solution. With an ambitious growth target – to double in size by 2025 – and a multi-currency requirement, the firm was ready to move on from its...

What the total idiot did next

What the total idiot did next

The Baskerville Drummond 10th anniversary has had me thinking back to the early days – well, one day in particular when I somehow managed to enter a meeting with the potential of becoming managing partner only to leave it some hours later with a severance package. You...

Moving On

Moving On

It is hard to believe but it has been over five years since I joined David Baskerville at Baskerville Drummond. While we have grown in number to eight staff, I am pleased to say that I am the longest standing member of the team apart from David himself. I hope that I...

TechWatch #4

TechWatch #4

It may be fair to say that reports of the office’s demise over the past year have been exaggerated. Rather than abandoning them entirely, many firms will develop their working spaces to meet the demands of a hybrid workforce that wants choice and flexibility as to...

A look through Windows 11

A look through Windows 11

Remember a few short years ago in 2015 when Microsoft announced that Windows 10 would be the last ever version of Windows and from that point on the Operating System would be a stable, evergreen platform? Well, that changed on 24th June this year when Microsoft...

Client Snapshot: Laura Devine Immigration

Client Snapshot: Laura Devine Immigration

Project type PMS selectionScope Boutique firm Laura Devine Immigration (LDI) engaged Baskerville Drummond initially to run its PMS selection process to give the firm absolute confidence in their final decision, needing certainty in terms of both functional alignment...

Riding the Platform Dragon

Riding the Platform Dragon

Regular readers of our blogs will be aware we have been vocal supporters of the Microsoft Cloud strategy and indeed introduced Microsoft Azure and 365 to our clients to replace on premise or ‘Early Cloud Multi-Tenanted Private Cloud’ solutions well before it became...

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