Project type

PMS selection


Boutique firm Laura Devine Immigration (LDI) engaged Baskerville Drummond initially to run its PMS selection process to give the firm absolute confidence in their final decision, needing certainty in terms of both functional alignment and service delivery quality.

It was keen to leverage our very current knowledge of the PMS market, not just in terms of products but also vendor visions, roadmaps and client relationship management.

An added dimension was the need for any system to deal easily with some of the operating complexities occasioned by a firm with offices in both London and New York and a flow of work between jurisdictions.

Baskerville Drummond have been extremely helpful in helping LDI choose a new practice management system provider.   

Since engaging their services both David and Kevin have been a pleasure to work with – we have been impressed with how they listened to understand the challenges we faced and kept us updated on developments throughout.

Laura Devine

Managing Partner, Laura Devine Immigration


  • Produced a full definition of requirements that would meet the needs of stakeholders in two territories working with two currencies

  • Created a Request to Tender (RTT) document

  • Analysed the RTT responses and drew up a three strong shortlist

  • Assisted with further investigations and demonstrations to take three down to a final two

  • Made a clear recommendation after extensive – and necessarily repeated – due diligence, with Linetime getting the nod

  • Reviewed the chosen supplier’s contractual terms.


  • One of the key considerations was to ensure a common end-user experience for staff in both London and New York offices.

  • Baskerville Drummond recommended that LDI make use of MS Azure for hosting and WVD for desktop delivery.

  • Our team arranged for updated references, specifically to evaluate the impact of Covid after the project’s deferral and before contracts were finally signed. On resumption, the firm wanted to sense-check the decision after nearly a year’s delay.

  • We also undertook a further round of technical due diligence, reviewing and testing functional fit and getting renewed buy in from all key stakeholders.

What’s next?

  • Following the successful selection project LDI has requested our continued assistance with implementation, offering advice and hands-on support to the in-house team to drive the project safely through a demanding timetable