0 comments on “Phone System Obsolescence”

Phone System Obsolescence

If you are still using an in-house telephone system based on older technologies, then you need to be aware that BT will be making it obsolete over the next few years. However, the need to upgrade is an opportunity to rethink your entire communications strategy and to improve working patterns. The good news is that the new technologies available can not only give you more business functionality but in addition can save you money!

0 comments on “The Daunting Task of Changing Your Practice Management System”

The Daunting Task of Changing Your Practice Management System

Law firms rarely change their PMS, doing so on average about every 15 to 20 years, and rightly so as the cost and effort involved is substantial. Furthermore, a firm can expect such a project to distract from the day-to-day operation of the firm and there will be disruption to the business as staff learn the new system and while enhancements and bespoke developments are undertaken.

The infrequency of such projects also means that firms are likely to be unfamiliar with changes in the PMS marketplace and may not have staff with the skillsets required to undertake such a project.

0 comments on “Mergers and IT – Happily Ever After?”

Mergers and IT – Happily Ever After?

Mergers are increasingly common amongst law firms internationally and the UK is no exception. One source indicates that there were sixteen mergers affecting the UK top 100 firms in 2017 with a further four in the first quarter of 2018. There will of course have been many more amongst the mid-tier firms. So, what happens if you find yourself subject to a merger – what will be the impact on your IT and how can IT assist with the process?

0 comments on “Due Diligence When Selecting an IT Solution or Service Provider”

Due Diligence When Selecting an IT Solution or Service Provider

In the context of this article Due Diligence is the careful examination of a company / solution and the evaluation of all associated risk before becoming involved in a contract or business arrangement.

Why Due Diligence?

Choosing a new IT solution or Service Provider is fraught with danger and committing to a lengthy contract solidifies and extends the risks.

0 comments on “IT Service Review for Stephens Scown”

IT Service Review for Stephens Scown

IT Service Review for Stephens Scown

A detailed review of the firm’s IT Service Hosting

Executive Summary
Client challenge:
Following a recent change of IT suppliers Stephens Scown had suffered from several system outages. We were engaged to undertake a detailed review of Stephens Scown’s IT Service Hosting provision in order to:

  • gain full understanding of the causation of three recent outages and subsequent mitigations;
  • assess the services provided and capabilities of the service provided.
0 comments on “IT Review & Strategy Development for Taylor & Emmett”

IT Review & Strategy Development for Taylor & Emmett

IT Review & Strategy Development for Taylor & Emmet

A full IT review leading to the development of an IT strategy

Executive Summary
Client challenge:
Taylor & Emmet requested a full ‘root and branch’ review of their IT that would lead to an IT strategy. The review covered the following areas:

0 comments on “Held to Ransom”

Held to Ransom

Ransomware is a type of malware (malicious software) designed to block access to a computer or its data unless a ‘ransom’ is paid. It might do this by locking your system or by encrypting your data. The ransomware typically enters a computer through a Trojan. An unsuspecting user can introduce a Trojan in a number of ways such as through opening an email attachment, clicking on a link in an email, visiting a bad or compromised website, downloading infected files or using a USB stick which was found lying in the car park or lobby.

Ransomware is not new with the first example in the late 1980s being spread using infected floppy disks which were sent to recipients by post. However, our reliance on digital information, more sophisticated coding, improved networks and the involvement of criminal gangs and possibly even foreign governments has made ransomware a growing threat.

0 comments on “Telephone System Selection for Taylor & Emmet”

Telephone System Selection for Taylor & Emmet

Telephone System Selection for Taylor & Emmet

Requirements analysis and supplier engagement to select a new telephone system

Executive Summary
Client challenge:
We were retained by Taylor & Emmet to consider the need for a new telephone system. The scope of the project was as follows:

0 comments on “The Virtual IT Director versus a Permanent Employee”

The Virtual IT Director versus a Permanent Employee

A ‘virtual’ IT Director is someone who is there for you as and when required without the need to hire someone into this position as a full-time employee with all of the associated costs. They can work for you as needed whether a few days a month, more regularly or simply on an ad-hoc basis. They could work fully on-site or sometimes remotely, whichever suits your organisation.

Many organisations have IT teams that are constantly overstretched. They are in ‘fire fighting’ mode – constantly reacting to immediate tasks with no time devoted to proactive actions. The result is a lack of time spent on important issues such as the organisation’s business strategy, the long-term IT strategy and staff development. Such teams tend to work as they always have without time for continuous improvement or innovation.

0 comments on “Virtual IT Director for Geoffrey Leaver”

Virtual IT Director for Geoffrey Leaver

Virtual IT Director for Geoffrey Leaver

Independent Director-level consultancy

Executive Summary
Client challenge:
Geoffrey Leaver required senior-level IT support following the resignation of their incumbent IT manager. The firm had several areas where they required strategic assistance: