Longmores – Liberate Induction & Adhoc Training

Project type: Training

Baskerville Drummond has provided ongoing training support to Longmores Solicitors LLP as a long-standing Virtual IT Training partner, delivering structured Liberate induction sessions alongside flexible, ad hoc training.

This approach has ensured consistent onboarding for new starters while supporting existing staff in developing their skills and confidence in using the firm’s practice management system.

The Challenge

Longmores required a scalable and sustainable training model to support:

Regular onboarding of new employees
Continued development of existing users across departments
Consistent use of the Liberate system in line with firm processes
Flexibility to respond to day-to-day queries and evolving requirements

With staff at different levels of experience, the firm needed training that was both structured and adaptable, without placing additional pressure on internal resources.

The Solution

Baskerville Drummond delivered a blended training approach combining:

Liberate induction programmes for all new starters
Structured core sessions covering key system functionality, including navigation, client and case management, compliance processes, document generation, and time recording
Ad hoc training sessions tailored to specific teams, roles, and queries
Refresher training to reinforce best practice and introduce new features

With staff at different levels of experience, the firm needed training that was both structured and This ensured that every member of staff had access to the right level of training at the right time.

About Longmores

Longmores is a progressive firm of specialist solicitors renowned for its professional yet personal service that has been advising businesses and individuals in Hertfordshire and across the country since 1819.

All Longmores’ and fee earners are specialists in their respective areas of law acting for a wide range of commercial, private and public sector clients.

The Approach

Working closely with Longmores, Baskerville Drummond took on the role of a Virtual IT Trainer, embedding training into the firm’s day-to-day operations.

Delivered regular remote training sessions, including tailored sessions such as Liberate Essentials and Time Recording Longmores, ensuring consistent knowledge across teams.
Provided hands-on, practical training covering real-life scenarios such as client onboarding, compliance checks, and case management workflows.
Supported users with system navigation, document management, and efficient working practices to improve productivity.
Responded quickly to ad hoc queries and knowledge gaps as they arose.
Worked with key stakeholders to align training with firm processes and compliance requirements.

This flexible model allowed training to evolve alongside the firm’s needs.

The Outcome

Through this ongoing partnership, Longmores has benefitted from:

A consistent and repeatable onboarding experience for new staff
Improved confidence and efficiency across users of the Liberate system
Greater consistency in how the system is used across teams
Reduced reliance on internal resources for training delivery
Ongoing support from a trusted external training partner

By acting as a Virtual IT Trainer, Baskerville Drummond has helped embed best practice, ensuring that staff are fully supported from their first day and throughout their time at the firm.

Why Baskerville Drummond

Baskerville Drummond combines strategic thinking with practical delivery. At Longmores, this meant not only defining the right approach, but working alongside the firm to implement it—resolving issues, supporting users and ensuring that technology worked effectively in practice.

“We were very pleased with the support Beccy provided in relation to training. She took the time to understand our requirements and delivered a well-structured, practical approach that worked well for our teams.

We would not hesitate to work with her again or recommend her support to others.”

Longmores Solicitors