Latimer Hinks – Training and Development
Project type: Training & Development
Baskerville Drummond provides ongoing Training and Development support to Latimer Hinks, through a continuous programme designed to strengthen user capability, support system changes, and ensuring staff remain confident and efficient in their day-to-day use of technology.
The Challenge
As systems evolve and new tools are introduced, maintaining consistent levels of user knowledge across the firm can be difficult. Latimer Hinks required a reliable training partner who could not only deliver structured sessions, but also provide responsive support to users, assist with onboarding new starters, and ensure successful adoption of new software and processes
The Solution
We established a flexible, long-term training partnership that combines regular, scheduled training with responsive, ad hoc support. This enables Latimer Hinks to access training as and when it is needed – whether for new developments, refresher sessions, or day-to-day user queries.
The Outcome
This ongoing training partnership has provided Latimer Hinks with a dependable, scalable support model that evolves alongside their systems and business needs.
By combining structured training, responsive user support, and proactive engagement, the firm benefits from improved user confidence, smoother adoption of new tools, and a consistent approach to training across all levels of the organisation.
About Latimer Hinks
Based in Darlington, they are a discreet niche law firm with a national presence providing specialist and bespoke services in private client, property and agricultural law for more than 125 years.
“We’ve enjoyed a long and successful partnership with Baskerville Drummond. Investing in new technology, especially a PMS can be a fraught and risky business but with BD’s guidance and ongoing support we’ve had far fewer issues than many firms experience in the process.”
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Registered in England & Wales Company No. OC436166 | VAT No: 374 9862 40. Registered address: 155 Wellingborough Rd, Rushden, Northamptonshire, NN10 9TB