Piper Smith Watton – IT Review

Baskerville Drummond were engaged by Piper Smith Watton to undertake an IT review, to address some operational issues and define the IT strategy:

• Reviewed all IT policies and procedures and enhanced to best practice;
• Implemented missing IT technical documentation;
• Created service catalogue and implemented SLA with IT service provider;
• Identified and addressed tactical operational issues;
• Reviewed the use of the PMS and made recommendations for improvements;
• Developed IT strategy and project framework for delivery by internal resources