Experience & Testimonials

“The use of Baskerville Drummond in our selection of a new PMS solution provided a solid structure to the process. Their knowledge of the marketplace immediately allowed us to short-cut the process by reducing the number of systems we could realistically consider. The thoroughness of the approach during the Request for Tender and Deep Dive phases meant that the Project Team had complete confidence in the final choice.”

Bruce Hayward, IT Manager, Quality Solicitors Parkinson Wright

“David’s expertise and knowledge of the legal IT market is second to none. He helped guide our project team through a challenging process resulting in a very positive conclusion. I would highly recommend him and Baskerville Drummond.”

Neil Keay, Director of IT & Facilities, Davidson Chalmers Stewart LLP

“With so many possible suppliers out there, and no two offerings the same, by showing us what we needed to know Baskerville Drummond broke the task down into sensible parts and we really were able to compare apples with pears.”

Cyril Arridge, Managing Partner, Quality Solicitors Parkinson Wright

“After an initial meeting with Baskerville Drummond, David gave us clear and sound advice and gave us recommendations for our document management system which enabled us to choose the correct solution for us.”

Levison Meltzer Pigott

“The purchase of a new PMS is a significant investment for any firm. It is essential to get it right. This meant drilling down into what our teams wanted and needed to support our legal work and operations across the firm. A robust selection process also put us on the front foot for winning hearts and minds for full adoption.  Baskerville Drummond worked tirelessly with our leadership team and across the firm to support us in selecting the best solution for our firm. Their support didn’t end there. They worked with us closely in the lead up to Go Live as well as providing ongoing support for additional bespoke development. Ever professional, they were practical, pragmatic and everyone we came across from Baskerville Drummond was easy to work with. The project was not without it’s challenges and Baskerville Drummond’s support was invaluable.”

Nadia Biles Davies​​​​, Chief Operating Officer, Sharpe Pritchard LLP

“Even though we were confident in our research and due diligence exercise leading up to changing our mission critical CMS and PMS systems, this project was not every day territory in terms of its scale. While our confidence was high in our internal team, we recognised the value of seeking external assurance to validate our approach, challenge our presumptions, and keep both us and our supplier on track. The Baskerville Drummond team didn’t just provide us with the comfort of extensive experience and objective insight; they significantly enhanced our project management capabilities. Their relationship management with our system supplier, combined with their external perspective, not only lent credibility but also brought a persuasive weight to our discussions, ensuring our project’s success. Their involvement was key to the successful delivery of our new CMS and PMS systems.”

Sean Stuttaford, Chief Operating Officer, Thompson Smith & Puxon

“David Baskerville is one of the only genuinely independent technology specialists that offer a true end to end advisory consulting service and actually gets things done.

From rigorous supplier selection, through to detailed contract negotiations, successful implementation and ongoing strategic advice, David and his team have delivered every time”

Paul Khan, CEO, Debenhams Ottaway Solicitors

“In August 2019, we identified that we needed a new practice management system. Having little idea of where to start, we were delighted to be introduced to David Baskerville. Being lawyers and not IT experts, we recognised that we needed someone to guide us through the different options – of which there were a fair few.

Without his involvement, it would have been overwhelming and all too easy to be distracted by systems that would have ultimately proved to be unsuitable.

After narrowing it down, David arranged for a cross section of staff to take a closer look at our chosen system, capturing detailed feedback for us to assess prior to a final commitment. He was very patient, and this step was invaluable in terms of the decision-making process.

David has also been a tremendous help in mapping out the different phases of the project – he has taken the time to understand our business and what we want from our case management system and has worked hard to make sure that we get what we need. Our ‘go-live’ date is planned for early 2022 and his guidance will be invaluable throughout this period – and most likely beyond too!

His knowledge, pragmatism and diligence have given us just what we needed – reassurance that we were making the right call on a business-critical decision. If we ever need to go through a similar process again, we wouldn’t hesitate to engage David – we simply couldn’t have done it without his expertise and input.”

Elizabeth Armstrong, Managing Director, Latimer Hinks

“We needed to conduct an audit of the backend services and processes provided by our supplier. The supplier was un-cooperative and Kevin was met with much resistance.

Kevin’s perseverance and patience paid off and he was able to acquire the information needed for his report. In difficult circumstances, Kevin demonstrated a high degree of professionalism and commitment to achieve the desired outcome for his client. As a result of Kevin’s report we are better placed to manage the supplier.”

Dean Mostert, Director of ICT, Stephens Scown

“David brought a cohesion to a project with many complexities. His calm manner meant that decisions were taken in a controlled and decisive fashion and he explained why (and why not!) things needed to happen (or should not happen) in a particular way and clearly, to non-technical lawyers. His involvement took away the day to day worries of what is an integral component of any transaction. In short David turned a major area of concern for the MAB project team into a cohesive understanding for all parties.

To be able to work on MAB LLP business until 2pm on Friday and then return to your desk on Monday and to then be able to logon to your new firm’s systems and start work is a testament to all the people involved but this could not have been done without David’s expertise.

To do this for one firm would have been good but to do it for three plus the staff remaining to administer the closure of MAB LLP is very impressive”

Richard Phillips, Partner, VWV (formally Partner responsible for IT a MAB LLP)

“Kevin and the Baskerville Drummond team were very helpful in our selection process for a new practice management system provider.

As we had no in-house legal software expertise, we had found it difficult to assess the relative merits of the different options on the market.

Choosing the wrong provider would be a very expensive mistake and Kevin’s guidance and knowledge of the market, and the thorough fact-finding process he undertook, enabled us to select our new system with confidence.”

James Danaher, Senior Partner, Streathers Solicitors

“Baskerville Drummond brought a proven methodology to the selection process, the knowledge of experience to implementation, and a trusted advisor in the form of David Baskerville throughout. We have found the guidance and support invaluable.”

Edward Power, LLP Partner, Paris Smith

“A DMS swap-out project is always going to be tough. Getting a project partner who has the right work ethic, technical expertise and management experience to complement the internal team’s ‘can do’ attitude was going to be essential.

David and his team (Paul and Kevin) worked extremely hard alongside the WS Team to meet the expected business delivery outcomes. David has the technical creativity, calmness and fresh thinking needed in situations when things don’t always go as planned.

We have rarely used consultants for this sort of project in the past so I am pleased to have worked with BDC and value their contribution to the project’s success.”

Christel Aguila, Head of IT and Partner, Winckworth Sherwood