by David Baskerville | 5 Sep 2023 | Articles, Cathy Kirby, David Baskerville, Implement, Review, Select
On 27th June we delivered a CPD event for the Law Society of Northern Ireland. The below article is a summary of the session delivered on the day and will cover: Why is procurement so important? Why do projects fail? Types of procurement How to approach procurement...
by David Baskerville | 10 Jul 2023 | Articles, David Baskerville, Our Insights, Select
Recently on Linked-In I did a tongue in cheek poll “Do IT suppliers who have a “Customer Success” department offer Worse or Better support & engagement to their client base”. The poll came off the back of a conversation with a client, where we had...
by David Baskerville | 30 May 2023 | Advisory, Articles, David Baskerville, Our Insights
“First impressions count” is an old, somewhat superficial saying which nevertheless portrays a simple yet powerful message. It is human nature to make snap decisions or form impressions of someone or something with minimal information but based on often subconscious...
by David Baskerville | 18 May 2023 | Articles, David Baskerville, Our Insights
Over the last few months, it has been impossible to avoid the explosion of “AI” news with a plethora of new developments and products being discussed on mainstream news, in the legal press, LinkedIn and networking events. Huge and exciting strides are being made in...
by David Baskerville | 23 Jan 2023 | Advisory, Articles, David Baskerville, Our Insights, Select
I can’t believe it’s three years ago that I wrote my article and subsequent handout on vendor / supplier management but it is a subject which is still high in my mind. In our work as retained advisors a lot of our time goes into managing other suppliers on...
by David Baskerville | 21 Oct 2022 | Articles, David Baskerville, Our Insights, Select
David Baskerville takes a look at the state of play in the Practice Management Software market, recently published in The Law Society’s Managing for Success magazine. The Practice Management Software (PMS) market has changed substantially in the last few years...
