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Client Snapshot: Streathers Solicitors
Project type PMS selectionScope Streathers had looked at a number of practice management systems but lacked the internal knowledge and time to move the project forward. Baskerville Drummond was engaged to manage the selection project end-to-end, from initial...
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Client Snapshot: Latimer Hinks
Discover how helped Latimer Hinks to provide governance around the selection criteria and process, and also to undertake the final project scoping and negotiations throughout their practice management system selection
Managed Service Providers Practice Primer
Following our well-received overview of the Practice Management System marketplace, we’ve now undertaken a similar appraisal of the Managed Service Providers (MSPs) market – the current state of play, vendor propositions, and potential pitfalls and how to avoid.
Talking Points… Consultants
You have probably heard the joke. You want to know the current time. A consultant will ask to borrow your watch to tell you the time, and then walk off with your watch! The clear implication is that a consultant will tell you what you already know – and charge you...
Changing the attitude to change
Cathy Kirby: Out of Practice After three decades in practice, Cathy Kirby has joined Baskerville Drummond as a consultant, to share a lifetime of learning and hard-won experience across the law firm technology and business strategy space. In this series of articles,...
Talking Points…Shadow IT
The term ‘Shadow IT’ conjures up images of illicit activity and unsavoury characters lurking in the alleyways of cyber city. I was amused to find that Wikipedia gives alternative names of ‘Rogue IT’ and ‘Feral IT’ – sounds like just another day at the office! In...
WhatsApp privacy – Cause for concern?
The messaging app WhatsApp has recently hit the headlines due to privacy concerns, that have come about due to a recent change in its terms of service. Should this present a concern for law firms, however?
PMS Practice Primer – Part 3
Part 3 – Planning for project success
How best to prepare your firm, stakeholders and project teams for PMS change
PMS Practice Primer – Part 2
Part 2 – The PMS selection process
Comparing traditional and alternative approaches to managing the lifecycle of a PMS procurement
PMS Practice Primer – Part 1
Part 1 – The PMS marketplace.
Focusing on the recent market consolidation and how that is impacting technology choice and the selection process
The Hybrid Work Environment
Other articles in this series have concentrated on some of the meeting solutions that are available and on the best way to run online meetings. This article will consider the differences between in-person and online meetings.
Watch again – PMS specials
Any firm thinking about making a change to their PMS supplier or just interested in keeping tabs on the market might want to watch our two recent Baskerville Drummond @ Home video chats.
Baskerville Drummond at Home – Episode 5
In a two-part episode, David Baskerville, Kevin Goosman and Nigel Stott are back to continue their examination of all things PMS. This time round, we’re delving into the selection and implementation process and how to best set yourself up for success.PART ONEPART TWO...
Playing with a straight bat
I had a call from a contact at a managed service provider (MSP) the other week. They had just lost a long-standing client to a competitor and were in a bit of a dilemma. Their customer had engaged a consultant to undertake a review and a competitive proposal process....
Microsoft 365 Automation
In this final instalment on Microsoft 365, we’ll be taking a look in detail at the automation tools available.
Why your practice needs a CRM System now more than ever
Firms are still hesitating to embrace digital and have used many excuses to avoid implementing a new CRM. Here are our 4 top reasons why you need to implement CRM now:
Microsoft 365 Security
In the next instalment of our Microsoft 365 articles, we talk about the security features available as part of your subscription I remember a time where law firms were a little suspicious of the “cloud”. How could entrusting your data to a third party be more secure...
Stick or twist?
Are our current systems future-proof?
Well as nobody can fully predict the future there is no definition of a future-proof system, despite what some vendors might claim.
Collaborating Effectively in Microsoft 365
In the second part of the series on Microsoft 365, we take a closer look at the collaboration tools available on the platform. In the current situation, with workforces spread geographically whilst working from their homes, the ability to effectively collaborate remotely has never been so important.
Microsoft 365 In Depth – What is Microsoft 365?
In the first blog of a four-part series, we will take a detailed look at Microsoft 365 and what it has to offer for law firms. In 2011, Microsoft announced their Office 365 cloud-based product suite (as it was known then - it was only in April 2020 that Office...
GDPR – Are You Late to the Third-Party?
As we see an ever-increasing stream of high-profile data breaches and regulatory fines Sean O’Brien, Director DVV Solutions, takes a look at one of the most common weak links in law firms’ data security and GDPR compliance programs – the risks posed by third parties and suppliers.
CRM in law firms – nothing more than a tick-box exercise
Mention CRM and you’ll get an eye-roll from me. Why? Because most firms have had a play at this holy grail and only succeeded in spending money on overhyped – and unlikely ever to deliver – technology-focused solutions rather than grasping the nettle of what CRM...
Legal IT Outlook
The following article is based on an interview I did for Extech Cloud back in August 2019. In this COVID-19 world it strikes me even more that the barriers of not wanting to change the status quo, feeling that staff need to be controlled and the fear of change have...
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