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Testimonial Quotes

Latimer Hinks

Latimer Hinks

“The additional support offered by Baskerville Drummond post go-live has been invaluable in helping us get the most out of our IT investment. Training sessions with Beccy Scobell have been most informative and helped our people engage so much more with the system. Chris Winterburn has been excellent in assisting us tailor the system for our different departments.Above all, they’ve all taken the time to understand our business and what we want to achieve and importantly are a pleasure to deal with.” Elizabeth Armstrong, Managing Director, Latimer Hinks

Thompson Smith & Puxon

Thompson Smith & Puxon

"Even though we were confident in our research and due diligence exercise leading up to changing our mission critical CMS and PMS systems, this project was not every day territory in terms of its scale. While our confidence was high in our internal team, we recognised the value of seeking external assurance to validate our approach, challenge our presumptions, and keep both us and our supplier on track. The Baskerville Drummond team didn't just provide us with the comfort of extensive experience and objective insight; they significantly enhanced our project management capabilities. Their relationship management with our system supplier, combined with their external perspective, not only lent credibility but also brought a persuasive weight to our discussions, ensuring our project's success. Their involvement was key to the successful delivery of our new CMS and PMS systems." Sean Stuttaford, Chief Operating Officer, Thompson Smith & Puxon

Actons Solicitors

Actons Solicitors

“The input and sound advice from David and the team at Baskerville Drummond has been invaluable. The initial review was extremely thorough and provided us with a solid base on which to build our future IT strategy. The first and by far biggest project was the identification and selection of an MSP. David agreed with our view on having an in-house IT team that, in once a move the cloud had been successfully implemented, would focus on improving our technology platforms and work to deliver value to the business and our clients. David has done a brilliant job of guiding us through the project and we’re looking forward to that progressing and the real benefits that will bring to our business. His experience of the legal and MSP markets has been invaluable.” Matt Coleman, Director & Chief Operations Officer, Actons Solicitors

MBM Commercial

MBM Commercial

"David and Cathy were very responsive and helpful.  After an initial call with David, they were able to provide us with a report of HR system suppliers who provide the things we as a firm are looking for together with an idea of the likely costs.  The report is a great starting point for our internal discussions." Leona Wake, Operations & HR Assistant, MBM Commercial LLP

Longmores Solicitors

Longmores Solicitors

"Baskerville Drummond have been instrumental in their strategic, IT systems and learning/development support and in showing us ways of developing our IT to meet the needs of our clients large and small. Their depth of knowledge and experience has been invaluable in bringing our firm and our service providers in line with our requirements as a business. Their training, tailored to our specific needs has been second to none and opened our eyes to system features and ways of working that were not known previously. We certainly value their support highly and look forward to continuing our business relationship." Chris Pease, Joint Senior Partner & Head of Property, Longmores Solicitors

Joelson

Joelson

“Baskerville Drummond has given us clear and pragmatic advice and support from the initial engagement, which give us a high-level review of our IT and in particular the recommendations on how to deal with our challenges with document management, through to the support given which has enabled us to choose the right DMS solution to go with. David has been very supportive of the management team throughout the process and has dealt with the various vendors extremely professionally.” Matthew Overton, Partner – Corporate / Commercial, Joelson 

Radcliffe Chambers

Radcliffe Chambers

"It was a real pleasure to work with David on this project. He led the project from start to finish. He understood the brief and guided us through to making the final decision. The project was delivered on time and on budget. Ultimately, we took more of a risk in appointing our MSP as they had less experience in dealing with a business such as ours. We felt confident in doing so as the brief from the outset was very clear and through David’s guidance and incisive questioning, we felt sure we could make it work and it has! I would have no hesitation in recommending David in undertaking a project such as this." Fiona Fitzgerald, CEO, Radcliffe Chambers

Nicholas & Co

Nicholas & Co

“Having many internal projects on the go, and with a hard deadline to replace both our infrastructure and our IT support, we needed help from experts who would focus on the detail of our tender process. Many call themselves “consultants”, so we trusted the LawNet recommendation. With knowledge of the often peculiar (in both senses of the word) needs of a law firm, Baskerville Drummond have kept us on task, cut through the waffle, and didn’t do anything that was unnecessary.  We are thankful for their advice on the complicated stuff and their experience in avoiding traps. We look forward to the next project.”

Gwen Philippou, Office Manager, Nicholas & Co

Latimer Hinks

Latimer Hinks – PMS Selection

“In August 2019, we identified that we needed a new practice management system. Having little idea of where to start, we were delighted to be introduced to David Baskerville. Being lawyers and not IT experts, we recognised that we needed someone to guide us through the different options – of which there were a fair few. Without his involvement, it would have been overwhelming and all too easy to be distracted by systems that would have ultimately proved to be unsuitable. After narrowing it down, David arranged for a cross section of staff to take a closer look at our chosen system, capturing detailed feedback for us to assess prior to a final commitment. He was very patient, and this step was invaluable in terms of the decision-making process. David has also been a tremendous help in mapping out the different phases of the project – he has taken the time to understand our business and what we want from our case management system and has worked hard to make sure that we get what we...

Streathers Solicitors

Streathers Solicitors

“Kevin and the Baskerville Drummond team were very helpful in our selection process for a new practice management system provider. As we had no in-house legal software expertise, we had found it difficult to assess the relative merits of the different options on the market. Choosing the wrong provider would be a very expensive mistake and Kevin’s guidance and knowledge of the market, and the thorough fact-finding process he undertook, enabled us to select our new system with confidence.” James Danaher, Senior Partner, Streathers Solicitors

Buckles Solicitors

Buckles Solicitors

“Although we had done a huge amount of research and due diligence in the run up to the selection project, we still hadn’t ever done a project of this scale before. We were confident but thought it made sense to seek some extra reassurance and confirmation that we were on the right lines; to maybe challenge some of our assumptions and help us clarify our thinking; and to just wrap around us a comfort blanket of experience, knowledge, insight, objectivity and encouragement.” Mel Smith, Chief Information Officer, Buckles

Endeavour Partnership

Endeavour Partnership

"Kevin’s input was invaluable at a time when the relationship with our MSP became strained. He assisted in ensuring that new arrangements were appropriate for our needs and allowed us to have greater confidence in our MSP going forwards." Lee Bramley, Managing Partner, Endeavour Partnership LLP

Howes Percival

Howes Percival

“We knew that we were embarking on one of the most critical projects for the firm in recent memory, and we had to be sure that we were properly set up for success. David’s incisive questioning and meticulous approach, coupled with a wealth of know-how and experience, resulted in recommendations that were refreshingly pragmatic, and ones we felt able to act on ourselves. There was no ‘consultancy speak’, just a very clear-sighted, well argued case for judicious change – and with those changes made, we are now ‘future fit ‘ and pushing on confidently with our transformation program.” Stuart Maggs, IT Partner, Howes Percival

Bott Van Kesteren

Bott Van Kesteren

"Working with both David and Paul has been such a positive experience. These IT decisions weighed heavily upon us and Baskerville Drummond showed both empathy and patience in understanding what we wanted and why we wanted it, and then guided us to make good choices. Their experience in IT negotiations and procurement also resulted in useful savings without any compromise in quality or delivery. The project was run with exemplary efficiency, and the team was always incredibly responsive and helpful and maintained good humour throughout; when you’re all working hard to bring something together, that’s a great thing to have in the mix. Retaining Baskerville Drummond as our trusted adviser means that our IT decisions won’t weigh quite so heavily in future, and we can confidently tell our clients that our IT is as good as (and, in some areas, maybe even better than) what the Magic Circle offer.” Michael Bott and Mirthe van Kesteren, Partners, Bott Van Kesteren

LawNet

LawNet

"We identified that we had quite a skills gap in the level of excel knowledge across the team and many of those deemed competent at excel had learned many ‘work arounds’ to make things work. Beccy was able to devise a plan which went through the basics of excel whilst touching on the more detailed functionality. Everybody in the team was able to upskill their knowledge and understanding of excel. Beccy’s teaching style was very inclusive, taking you through every step of the process. We wouldn’t hesitate to recommend Beccy for any software learning." George Coombes, Member Services Manager, LawNet

Laura Devine Immigration – PMS Selection

Laura Devine Immigration – PMS Selection

“Baskerville Drummond have been extremely helpful in helping LDI choose a new practice management system provider. Since engaging their services both David and Kevin have been a pleasure to work with – we have been impressed with how they listened to understand the challenges we faced and kept us updated on developments throughout.” Laura Devine, Managing Partner, Laura Devine Immigration

Capital Law – PMS Selection

Capital Law – PMS Selection

"Having started my role at Capital mid-process, I had no prior experience of practice management systems. My fears relating to my lack of knowledge in this area were quickly allayed by the level of in-depth knowledge and the pragmatic approach David displayed as part of the selection process. This gave me comfort that we would select a system that could drive our business forward and meet its future growth plans. We are looking forward to continuing our relationship with David acting in an advisory capacity, as we move closer to the go-live date. If you need high level assistance and strategic guidance on legal technology projects, then I would not hesitate to recommend him.” Rhys Davies, IT Director, Capital Law

Gotelee Solicitors

Gotelee Solicitors

"Nothing short of legendary. It’s an incredible achievement. Two things are notorious in an IT project of this size. They never complete on time and they always cost a minimum of 25% more than budgeted. This has been landed – and very successfully – on the very day we wrote in tablets of stone – and under budget.” Andrew West, Managing Partner, Gotelee Solicitors

Radcliffe Chambers

Radcliffe Chambers

In David, you are getting not just a highly knowledgeable and experienced professional, but an astute, affable ally who takes time to explain things in layman’s terms and deals pragmatically with issues. He helped us successfully navigate a difficult situation by stepping back, seeing the bigger picture and being bold enough to broker a new relationship when the easier option was just to start over. We’re an ambitious, fast-growing chambers and it’s reassuring to have David on hand to ensure we maintain the high standards we set for ourselves in relation to technology and security.” Fiona Fitzgerald, CEO, Radcliffe Chambers

Attwaters Jameson Hill

Attwaters Jameson Hill

"Clear, concise and complete advice pitched at the right level for non-IT technical partners and staff, instilling confidence in their service offering. Fast response times. A great business partnering experience." Wendy Edwards, Finance Director and Associate, Attwaters Jameson Hill

Lanyon-Bowdler-BI

Lanyon-Bowdler-BI

“Baskerville Drummond was retained by Lanyon Bowdler to review the firm’s need for a new Business Information (BI) reporting solution. As a result of this initial investigation we now have a better understanding of our requirements and the options available to us. We also have more clarity regarding where the timing of this project should sit in relation to other initiatives within the firm.” Robin Thain, IT Manager, Lanyon Bowdler Solicitors

Paris Smith

Paris Smith

"Baskerville Drummond brought a proven methodology to the selection process, the knowledge of experience to implementation, and a trusted advisor in the form of David Baskerville throughout. We have found the guidance and support invaluable." Edward Power, LLP Partner, Paris Smith

Bush & Co Rehabilitation

Bush & Co Rehabilitation

"David took a pragmatic, balanced and insightful approach to assessing our companies IT and system needs. He was approachable across all members of the team, he listened and arrived at solutions that were commercially balanced. He has a strong knowledge of the legal sector and its technological requirements, David is honest, friendly and dependable and I would not hesitate to recommend him..” Helen Jackson, Managing Director, Bush & Co Rehabilitation

Quality Solicitors Parkinson Wright

Quality Solicitors Parkinson Wright

“With so many possible suppliers out there, and no two offerings the same, by showing us what we needed to know Baskerville Drummond broke the task down into sensible parts and we really were able to compare apples with pears.” Cyril Arridge, Managing Partner, Quality Solicitors Parkinson Wright

Quality Solicitors Parkinson Wright

Quality Solicitors Parkinson Wright

“The use of Baskerville Drummond in our selection of a new PMS solution provided a solid structure to the process. Their knowledge of the marketplace immediately allowed us to short-cut the process by reducing the number of systems we could realistically consider. The thoroughness of the approach during the Request for Tender and Deep Dive phases meant that the Project Team had complete confidence in the final choice.” Bruce Hayward, IT Manager, Quality Solicitors Parkinson Wright

Winckworth Sherwood

Winckworth Sherwood

"A DMS swap-out project is always going to be tough. Getting a project partner who has the right work ethic, technical expertise and management experience to complement the internal team’s ‘can do’ attitude was going to be essential. David and his team (Paul and Kevin) worked extremely hard alongside the WS Team to meet the expected business delivery outcomes. David has the technical creativity, calmness and fresh thinking needed in situations when things don’t always go as planned. We have rarely used consultants for this sort of project in the past so I am pleased to have worked with BDC and value their contribution to the project’s success." Christel Aguila, Head of IT and Partner, Winckworth Sherwood

Debenhams Ottaway

Debenhams Ottaway

"David Baskerville is one of the only genuinely independent technology specialists that offer a true end to end advisory consulting service and actually gets things done. From rigorous supplier selection, through to detailed contract negotiations, successful implementation and ongoing strategic advice, David and his team have delivered every time"   Paul Khan, CEO, Debenhams Ottaway Solicitors

Stephens Scown

Stephens Scown

"We needed to conduct an audit of the backend services and processes provided by our supplier. The supplier was un-cooperative and Kevin was met with much resistance. Kevin’s perseverance and patience paid off and he was able to acquire the information needed for his report. In difficult circumstances, Kevin demonstrated a high degree of professionalism and commitment to achieve the desired outcome for his client. As a result of Kevin’s report we are better placed to manage the supplier." Dean Mostert, Director of ICT, Stephens Scown

Hunt & Coombs LLP

Hunt & Coombs LLP

"David has been able to provide a detailed analysis of our requirements for a new PMS and take us through the selection process. He was able to offer practical ideas, industry incite and also a knowledge of what the Firm's requirements were. Pleased to have worked with David and would be pleased to work with him again" Andrew Thomson, CEO, Hunt & Coombs LLP

Wilkin Chapman

Wilkin Chapman

“Kevin Goosman provided sensible and pragmatic advice and support for our IT function at a critical time for the firm as they moved to a new HQ – we greatly valued his contribution” Des Mannion, CEO, Wilkin Chapman LLP

MAB

MAB

"David brought a cohesion to a project with many complexities. His calm manner meant that decisions were taken in a controlled and decisive fashion and he explained why (and why not!) things needed to happen (or should not happen) in a particular way and clearly, to non-technical lawyers. His involvement took away the day to day worries of what is an integral component of any transaction. In short David turned a major area of concern for the MAB project team into a cohesive understanding for all parties. To be able to work on MAB LLP business until 2pm on Friday and then return to your desk on Monday and to then be able to logon to your new firm’s systems and start work is a testament to all the people involved but this could not have been done without David’s expertise. To do this for one firm would have been good but to do it for three plus the staff remaining to administer the closure of MAB LLP is very impressive" Richard Phillips, Partner, VWV (formally Partner responsible for...

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