It’s a typical situation whether at home or at work. You find you need a particular skill or service, but you don’t know where to turn. Perhaps you have never had this need before or worse yet, you may have been let down by the supplier you used last time, meaning you need to find a replacement supplier. If you need some type of service at home then you will probably take one of two actions: ask a friend or check out some form of services directory. The same principles apply in business.
I was recently invited to speak at The Law Society’s Law Management Section conference. My topic was “Getting value from IT investments”.
Quantifying the return on investment from IT projects is a minefield many of us have tried to address, but while those efforts are often used to build a business case prior to embarking on projects, it is often the case that these justifications are not a true reflection of the cost / value that technology investments represent and nor are they assessed post go-live.
While preparing the presentation, I was reminded of the “Man in a barrel” gift that Christel Aguila, IT Director and Partner at Winckworth Sherwood LLP brought back from the Philippines for her team and the need to never make assumptions!
What is Unstructured Data?
Unstructured is defined as “not formally organised in a set or conventional pattern”.
At home, most of us save documents to either our Documents folder on the PC or to cloud storage products like Google Drive and Microsoft OneDrive.
We can save the documents wherever we want, and we can create folders that make sense to us. We can create documents and save them in these folders in way that suits us …. individually.
It’s the same with email applications like Microsoft Outlook either on the PC or online, iCloud Mail or Gmail. We can create folders and move emails to those folders in a way that suits us …. individually.
Law firms rarely change their PMS, doing so on average about every 15 to 20 years, and rightly so as the cost and effort involved is substantial. Furthermore, a firm can expect such a project to distract from the day-to-day operation of the firm and there will be disruption to the business as staff learn the new system and while enhancements and bespoke developments are undertaken.
The infrequency of such projects also means that firms are likely to be unfamiliar with changes in the PMS marketplace and may not have staff with the skillsets required to undertake such a project.
Debenhams Ottaway Virtual IT Director
Definition and implementation of a IT strategy for a progressive regional law firm.
To align IT with business and improving reliability and performance whilst bringing expenditure in line with industry benchmarks.
- IT issues were a regular occurrence which hampered productivity
- Expenditure on IT had risen to 9.6% of turnover – a premium price for sub-optimal service.
- Lack of a thought-through and comprehensive IT strategy had led to an ad-hoc “shopping list” approach
In the context of this article Due Diligence is the careful examination of a company / solution and the evaluation of all associated risk before becoming involved in a contract or business arrangement.
Why Due Diligence?
Choosing a new IT solution or Service Provider is fraught with danger and committing to a lengthy contract solidifies and extends the risks.
I was not surprised to see Microsoft’s admission that developing new features for the Mobile version of Windows 10 was “no longer a focus” this but it is a shame to see. I had a Windows phone for several years and found it to be very good. I moved back to iPhone when the iPhone 7 came out as several “silver bullet” apps which I used which were removed from the Windows 10 app store at about this time (and yes I wanted a iWatch …) and it was becoming more obvious that app vendors were not going to get on board with Windows 10.
The most frustrating thing I found with moving back to the iPhone was that the Microsoft Apps available on IOS were better than the Apps they provided on their own operating system so for me the writing has been on the wall for some time.
However, personal views aside, the most concerning issue for IT professionals is the seeming ease in which major technology companies can and will chop and change their strategy and offerings.