Why does an Email address matter?

Why does an Email address matter?

“First impressions count” is an old, somewhat superficial saying which nevertheless portrays a simple yet powerful message. It is human nature to make snap decisions or form impressions of someone or something with minimal information but based on often subconscious...
Chat GPT

Chat GPT

Over the last few months, it has been impossible to avoid the explosion of “AI” news with a plethora of new developments and products being discussed on mainstream news, in the legal press, LinkedIn and networking events. Huge and exciting strides are being made in...
Should IT skills be tested when hiring?

Should IT skills be tested when hiring?

In the legal industry there is an expectation that staff should have IT skills, because of the reliance on software packages to complete day to day tasks. These software packages include the usual Microsoft suite, all the way up to the more specialist legal...
Demystifying DMARC

Demystifying DMARC

With email being the primary method of communication for businesses, it is surprising how little the underlying architecture has changed, particularly with regard to security. There is often the assumption that emails are secure and safe methods of sharing information...
Supplier Management

Supplier Management

I can’t believe it’s three years ago that I wrote my article and subsequent handout on vendor / supplier management but it is a subject which is still high in my mind.  In our work as retained advisors a lot of our time goes into managing other suppliers on...
Client Snapshot: Buckles

Client Snapshot: Buckles

Download as a PDF Project type Practice management system selection Scope Buckles was looking at a PMS to replace its long-standing SOS solution. With an ambitious growth target – to double in size by 2025 – and a multi-currency requirement, the firm was ready to move...
Our firm is profitable but…

Our firm is profitable but…

Many Managing Partners get exasperated by their firm’s inability to get away from being cash-strapped, despite seeming to make decent profits, whether annually or month-by-month. There is a constant worry about paying the salaries and other major commitments, such as...
Quick Wins in Microsoft

Quick Wins in Microsoft

Today, in the current world of IT there are a lot of products out there that have a lot of functionality. It is very difficult to know every function in each of these products, so I thought I would share my personal “quick wins” in some Microsoft products. Read Aloud...
Practice Makes Perfect

Practice Makes Perfect

Cathy Kirby offers tips on changing Practice Management Systems in a recent feature in PI Focus from the Association of Personal Injury Lawyers (APIL) Changing your practice management software – or any part of your major business applications – is not a...
In-house trainer to consultant

In-house trainer to consultant

Today I find myself reflecting on my first 3-months as a consultant.  I’m thinking about how much I have grown in my knowledge of systems, my self-confidence, and how important IT Training is! As an in-house trainer for over a decade, my decision to become a...
Talking tech with David Baskerville

Talking tech with David Baskerville

As part of  British Wills and Probate Awards sponsor Exizent’s new Judges Insight series,  David Baskerville, Director & Lead Consultant, Baskerville Drummond LLP, discusses the challenges he faces in encouraging technology adoption across legal services,...