Endeavour Partnership – Supplier Relationship Management

Project type: Supplier Relationship Consultancy

Endeavour was just over halfway through a 3-year contract with its managed service provider (MSP) but the firm did not feel it was receiving an ideal level of service and support, particularly in respect of on-site assistance, even before the pandemic broke.

As well as suffering from poor service delivery the firm came under pressure from the MSP to refresh on-site hardware and commit to a long-term contract renewal as a part of this process.

Baskerville Drummond were engaged to support the firm through this challenge, seeking to address performance challenges, review the proposal from the supplier and improve the working relationship.



  • Reviewed the current MSP agreement to advise on the firm’s contractual position.
  • Reviewed the proposals from the MSP relating to the on-site hardware and any possible contract extension.
  • Determined whether the current on-site hardware and software were indeed an immediate concern and/or unsupportable as suggested by the MSP and ascertained why the MSP believed replacement was such a priority.
  • Determined whether the solution used by the current MSP was the correct one for the longer-term, with particular focus on technologies in place, such as private cloud.

Based on the above, Baskerville Drummond recommended a way forward, both in terms of the current hardware and any longer-term arrangements with the MSP.



  • Baskerville Drummond was able to act as a neutral party between Endeavour and the supplier, keeping things professional and amicable and focused on optimal outcomes
  • Baskerville Drummond’s knowledge of the market helped reassure Endeavour as to the merits of the strategy and of maintaining their existing MSP relationship.

“It was a pleasure to achieve an amicable outcome whereby Endeavour could continue to work with its current MSP while avoiding the need for a lengthy and costly supplier selection process.”

Kevin Goosman, Baskerville Drummond

About Endeavour Partnership

We provide our clients with effective and efficient legal expertise through outstanding technical ability.
Since Endeavour Partnership’s formation, we have been committed to taking business law personally, focusing on providing the best commercial legal solutions for our clients. We are a contemporary and pragmatic law firm, achieving high standards through continuously improving efficiency and embracing innovation.

Our growing team of 29 solicitors are experts in their selected fields, all with a focus on a specialist area of law. Our way of working is a professional informality, cutting through the jargon to deliver a human approach to legal advice. Think of us as an extension to your team.

We are based in the heart of Teesside from our newly renovated building, Tobias House, on Teesdale Business Park. Easily accessible to clients across the North East and beyond, our building is named in memory of Toby Tilly one of our founding partners.

Kevin’s input was invaluable at a time when the relationship with our MSP became strained. He assisted in ensuring that new arrangements were appropriate for our needs and allowed us to have greater confidence in our MSP going forwards.

Lee Bramley

Managing Partner, Endeavour Partnership LLP

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