“Although we had done a huge amount of research and due diligence in the run up to the selection project, we still hadn’t ever done a project of this scale before.
We were confident but thought it made sense to seek some extra reassurance and confirmation that we were on the right lines; to maybe challenge some of our assumptions and help us clarify our thinking; and to just wrap around us a comfort blanket of experience, knowledge, insight, objectivity and encouragement.”
“Kevin’s input was invaluable at a time when the relationship with our MSP became strained. He assisted in ensuring that new arrangements were appropriate for our needs and allowed us to have greater confidence in our MSP going forwards.”
“Kevin and the Baskerville Drummond team were very helpful in our selection process for a new practice management system provider. As we had no in-house legal software expertise, we had found it difficult to assess the relative merits of the different options on the market.
Choosing the wrong provider would be a very expensive mistake and Kevin’s guidance and knowledge of the market, and the thorough fact-finding process he undertook, enabled us to select our new system with confidence.”
“Baskerville Drummond have been extremely helpful in helping LDI choose a new practice management system provider.
Since engaging their services both David and Kevin have been a pleasure to work with – we have been impressed with how they listened to understand the challenges we faced and kept us updated on developments throughout.”
“We knew that we were embarking on one of the most critical projects for the firm in recent memory, and we had to be sure that we were properly set up for success. David’s incisive questioning and meticulous approach, coupled with a wealth of know-how and experience, resulted in recommendations that were refreshingly pragmatic, and ones we felt able to act on ourselves. There was no ‘consultancy speak’, just a very clear-sighted, well argued case for judicious change – and with those changes made, we are now ‘future fit ‘ and pushing on confidently with our transformation program.”
“Nothing short of legendary. It’s an incredible achievement. Two things are notorious in an IT project of this size. They never complete on time and they always cost a minimum of 25% more than budgeted. This has been landed – and very successfully – on the very day we wrote in tablets of stone – and under budget.”
“Baskerville Drummond was retained by Lanyon Bowdler to review the firm’s need for a new Business Information (BI) reporting solution. As a result of this initial investigation we now have a better understanding of our requirements and the options available to us. We also have more clarity regarding where the timing of this project should sit in relation to other initiatives within the firm.”
“The use of Baskerville Drummond in our selection of a new PMS solution provided a solid structure to the process. Their knowledge of the marketplace immediately allowed us to short-cut the process by reducing the number of systems we could realistically consider. The thoroughness of the approach during the Request for Tender and Deep Dive phases meant that the Project Team had complete confidence in the final choice.”
“Baskerville Drummond brought a proven methodology to the selection process, the knowledge of experience to implementation, and a trusted advisor in the form of David Baskerville throughout. We have found the guidance and support invaluable.”
“David has been able to provide a detailed analysis of our requirements for a new PMS and take us through the selection process. He was able to offer practical ideas, industry incite and also a knowledge of what the Firm’s requirements were.
Pleased to have worked with David and would be pleased to work with him again.”
“David Baskerville is one of the only genuinely independent technology specialists that offer a true end to end advisory consulting service and actually gets things done.
From rigorous supplier selection, through to detailed contract negotiations, successful implementation and ongoing strategic advice, David and his team have delivered every time.”
“We needed to conduct an audit of the backend services and processes provided by our supplier. The supplier was un-cooperative and Kevin was met with much resistance.
Kevin’s perseverance and patience paid off and he was able to acquire the information needed for his report. In difficult circumstances, Kevin demonstrated a high degree of professionalism and commitment to achieve the desired outcome for his client. As a result of Kevin’s report we are better placed to manage the supplier.”
“Working with both David and Paul has been such a positive experience. These IT decisions weighed heavily upon us and Baskerville Drummond showed both empathy and patience in understanding what we wanted and why we wanted it, and then guided us to make good choices.
Their experience in IT negotiations and procurement also resulted in useful savings without any compromise in quality or delivery. The project was run with exemplary efficiency, and the team was always incredibly responsive and helpful and maintained good humour throughout; when you’re all working hard to bring something together, that’s a great thing to have in the mix.
Retaining Baskerville Drummond as our trusted adviser means that our IT decisions won’t weigh quite so heavily in future, and we can confidently tell our clients that our IT is as good as (and, in some areas, maybe even better than) what the Magic Circle offer.”
“In August 2019, we identified that we needed a new practice management system. Having little idea of where to start, we were delighted to be introduced to David Baskerville. Being lawyers and not IT experts, we recognised that we needed someone to guide us through the different options – of which there were a fair few.
Without his involvement, it would have been overwhelming and all too easy to be distracted by systems that would have ultimately proved to be unsuitable. After narrowing it down, David arranged for a cross section of staff to take a closer look at our chosen system, capturing detailed feedback for us to assess prior to a final commitment. He was very patient, and this step was invaluable in terms of the decision-making process.
David has also been a tremendous help in mapping out the different phases of the project – he has taken the time to understand our business and what we want from our case management system and has worked hard to make sure that we get what we need. Our ‘go-live’ date is planned for early 2022 and his guidance will be invaluable throughout this period – and most likely beyond too!
His knowledge, pragmatism and diligence have given us just what we needed – reassurance that we were making the right call on a business-critical decision. If we ever need to go through a similar process again, we wouldn’t hesitate to engage David – we simply couldn’t have done it without his expertise and input.
“In David, you are getting not just a highly knowledgeable and experienced professional, but an astute, affable ally who takes time to explain things in layman’s terms and deals pragmatically with issues. He helped us successfully navigate a difficult situation by stepping back, seeing the bigger picture and being bold enough to broker a new relationship when the easier option was just to start over. We’re an ambitious, fast-growing chambers and it’s reassuring to have David on hand to ensure we maintain the high standards we set for ourselves in relation to technology and security.”
“Clear, concise and complete advice pitched at the right level for non-IT technical partners and staff, instilling confidence in their service offering.
Fast response times.
A great business partnering experience.”
“With so many possible suppliers out there, and no two offerings the same, by showing us what we needed to know Baskerville Drummond broke the task down into sensible parts and we really were able to compare apples with pears”
“David took a pragmatic, balanced and insightful approach to assessing our companies IT and system needs.
He was approachable across all members of the team, he listened and arrived at solutions that were commercially balanced.
He has a strong knowledge of the legal sector and its technological requirements, David is honest, friendly and dependable and I would not hesitate to recommend him.”
“A DMS swap-out project is always going to be tough. Getting a project partner who has the right work ethic, technical expertise and management experience to complement the internal team’s ‘can do’ attitude was going to be essential.
David and his team (Paul and Kevin) worked extremely hard alongside the WS Team to meet the expected business delivery outcomes. David has the technical creativity, calmness and fresh thinking needed in situations when things don’t always go as planned.
We have rarely used consultants for this sort of project in the past so I am pleased to have worked with BDC and value their contribution to the project’s success.”
Kevin Goosman provided sensible and pragmatic advice and support for our IT function at a critical time for the firm as they moved to a new HQ – we greatly valued his contribution”
“David brought a cohesion to a project with many complexities. His calm manner meant that decisions were taken in a controlled and decisive fashion and he explained why (and why not!) things needed to happen (or should not happen) in a particular way and clearly, to non-technical lawyers. His involvement took away the day to day worries of what is an integral component of any transaction. In short David turned a major area of concern for the MAB project team into a cohesive understanding for all parties.
To be able to work on MAB LLP business until 2pm on Friday and then return to your desk on Monday and to then be able to logon to your new firm’s systems and start work is a testament to all the people involved but this could not have been done without David’s expertise.
To do this for one firm would have been good but to do it for three plus the staff remaining to administer the closure of MAB LLP is very impressive”