Virtual IT Director – Debenhams Ottaway Case Study

We have acted as Debenhams Ottaway’s Virtual IT Director since 2015. This case study details our work in aligning IT with the business and improving reliability and performance whilst bringing expenditure in line with industry benchmarks Read More

IT Review & Strategy Development for Taylor & Emmett

We were engaged to undertake a full IT review and to prepare an IT Strategy. The firm requested a ‘root and branch’ review of the firm’s IT covering: Infrastructure – Including the networks, the servers and computer room hardware, communications links (network connectivity and broadband capacity), backups and business continuity. Software – Covering all key… Read More

IT Health Check & Office Move Support for Wilkin Chapman

We were retained in October 2016 by Wilkin Chapman LLP, a large law firm based in Lincolnshire and East Yorkshire, to provide advice and support for a major office move which included the relocation of the firm’s data centre that supported all eight of their locations. Alongside this initial project, we also provided the following:… Read More

Virtual IT Director for Geoffrey Leaver

We have been retained as Geoffrey Leaver’s Virtual IT Director since August 2016. During this time, we have undertaken several major IT initiatives including: Advising on IT support provision following the resignation of their incumbent IT manager. Planned an Exchange email migration to Office 365, including supplier selection. Investigated improved bandwidth, including supplier / solution… Read More

IT Review for Piper Smith Watton

We were engaged by Piper Smith Watton to undertake an IT review, to address some operational issues and define the IT strategy: Reviewed all IT policies and procedures and enhanced to best practice; Implemented missing IT technical documentation; Created service catalogue and implemented SLA with IT service provider; Identified and addressed tactical operational issues; Reviewed… Read More

Service Costing for a Top 40 UK Law Firm

David was engaged to create a model to cost IT services for a top 40 UK law firm Researched service based costing models (e.g. TRAC) Defined a model based in best practice but applicable and workable within the Law Firm environment Undertook full application of model on one IT service Created a costing model “PID”… Read More

IT Review for the British Pipeline Agency

Baskerville Drummond were engaged by  British Pipeline Agency (BPA) to undertake a independent review of their IT function. BPA are the the leading provider of engineering and operational services to the onshore oil and gas pipeline sector. Conducting a review across the IT department, including service delivery and infrastructure resilience. Documenting and presenting findings on… Read More